TRT Masonry & General Contracting

Formerly Tristan's Masonry
General Contractors
Mississauga ON L4Y 2N5
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TRT Masonry & General Contracting
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86%

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Reviews for TRT Masonry & General Contracting

Average customer rating:
9.2 10 (92 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Did an excellent job

We have an interlocking brick driveway and flagstone walkway. We had lots of weeds and missing sand between the pavers, as well as some loose pavers. TRT Masonry & General Contracting provided a fair quote for the work and did an excellent job leveling, cleaning, sanding and sealing. Everything looks amazing now!

Approximate cost of services:
$5,800.00
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Company Response

Thank you so much for this awesome review! We are passionate about what we do and strive to provide the highest quality of craftsmanship. One of our promises to customers is to work within their timelines to ensure project completion by the specified date. We are so glad to hear that you had a great experience with our company. We hope to work with you again in the future, cheers!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Very happy with their craftsmanship

TRT Masonry & General Contracting team did a great job of explaining the process to us and they gave us a good quote and delivered the construction on time - very happy with their craftsmanship.

Approximate cost of services:
$9,800.00
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Company Response

Thank you so much for this awesome review! We are passionate about what we do and strive to provide the highest quality of craftsmanship. One of our promises to customers is to work within their timelines to ensure project completion by the specified date. We are so glad to hear that you had a great experience with our company. We hope to work with you again in the future, cheers!

Howard
Howard
4 reviews Old Toronto, ON
0/10

Lack of Communication

UPDATE 2024-03-27 Based on the most recent reviews on TRT Masonry and General Contracting I can see that multiple people are having issues with Trizstan and TRT Masonry and General Contracting. Unfortunately. I have to add to the list. As you can see Trisztán also denies people being a customer also to look good. I just went through old emails and I have tones of emails with TRT so they who I am. I even have an email from Trisztán acknowledging my review and that he will address my concerns, but as you all probably expected I havent heard back from him. I dont know if it helps but maybe if you reach out to his insurance company you might get some relief.

Original Review
The objective of this review is to just help people. I know what its like to try and find good and professional people to work on your home. Everyone needs to make their own decisions. Im just sharing my unfortunate experience. My biggest issue I had with TRT Masonry is the lack of communication. I haven't heard back from them in many months for some issues. The last response I have is just get a bag of Parging cement for $6 or a bag of type an mortar mug a handful with water and put it on a piece of sponge and rub the area. Problem solved. Note typos are from the response. I recently sent emails on Aug 15, Aug 21, Aug 31, and Sep 7th and no response. I can see TRT has had no problems finding time to respond to reviews but not my emails. Below are some pictures to show some repairs I have been asking for (broken parging in multiple spots and limestones that are now different colours). I understand things dont always work out, but you need to take responsibility and fix them. I have had other issues with the quality of work but it was easier to fix them myself. Its too bad things didnt work out. Now that I look back at what other contractors were planning on doing I wish I spent a little more and got someone more experienced. I really dislike talking negatively about anyone but if you want to be treated professionally you need to do the same. I hope this review is helpful to others looking for contractors.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Howard, we have no records of ever doing any work for for you sir! We warranty all of our projects from 7-15 years and I can assure you that we would've resolved the issue if there was one. Please check the companies again and correct this review. After doing some research I see that there's a company called TRT Masonry and Roofing. You might be mistaken us with them. Please take a deeper look into this. Greatly appreciated. Cheers!

TRT

Private User
Private User
Private User reviews Mississauga, ON
10/10

Everything was done beautifully

It was a pleasure to work with TRT Masonry & General Contracting team. They are professional, highly skilled, and were able to answer all our questions. Everything was done beautifully and I couldn't be happier!

Approximate cost of services:
$6,800.00
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Company Response

Thank you so much for this awesome review! We are passionate about what we do and strive to provide the highest quality of craftsmanship. We are so glad to hear that you had a great experience with our company. We hope to work with you again in the future, cheers!

Private User
Private User
Private User reviews Toronto, ON
0/10

They took our money and ran!

DO NOT TRUST TRISZTAN! After quoting us 5 days to complete this job, we had to bail him out on multiple fronts from giving him guidance on where to find the equipment to finding bins large enough for soil (at a deal) to finding people to remove tree stumps that he agreed to handle himself. At every turn, he made excuses not to complete the work. He also made commitments to come and finish the job and never showed up, then ghosted us every time we followed up. Our backyard is not a dirt pit over 5 weeks later. He took our money and RAN. Zero communication and never showed up on the multiple instances he said he would. I would STRONGLY encourage you NOT to take his word on anything and find yourself a more reputable contractor. By far the worst individual we have ever worked with, and weve gone through multiple renovations in the last 4 years, so that is saying a lot.

Approximate cost of services:
$6,000.00
4 of 4 people found this review helpful.
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Company Response

Hi Mona, it is nice to hear from you again. Seeing you post such nasty and untruthful reviews on all my platforms is quite frustrating as this is not true in the slightest. First let me address the money issue - I have never in my life and would never take someones money and run. I quite often give deals to families in need and single parent households where I break even on my projects to help those in need. However in our circumstance I started the project as requested and was completing excavation in your backyard. We ran into an issue with a tree that had large roots and was going to cost an additional $500 to remove as we needed to rent a special machine. I came and told you this information as excavation could not continue until this tree was removed (which you were well aware of). You did not want to pay the extra $500 and told me you would be able to find someone to remove the tree for $100. I told you not a problem and to reach out to me when it was completed so my guys could get started again. 2 weeks went by without a word from you. Which at this point I had already started another project that was scheduled in. Out of no where your husband reached out to me and asked when my crew would be back to finish the excavation and insisted that you never wanted to outsource the tree removal and were waiting for me. This was a blatant lie that quite honestly made me feel taken advantage of and uncomfortable to continue this project with you. However, I told you that I had already started my other project as you took 2 weeks to reach back out to me, but to give me time to see when I could work you back into my schedule. You did not like the fact that you had to wait and assumed I would be able to drop everything I was doing and come right back to your site after 2 weeks of radio silence. After constant harassment from you, I messaged you and told you that I did not feel comfortable moving forward on this project with you, however, I would put you in touch with some excellent companies I know personally who could complete this project for you. You continued to threaten me and my business, as well as threaten to sue me. I wrote back that I had my legal council advice me on this choice and if you wanted to sue I had no problem handling this in court. At which point you changed your mind and knew you did not have a case to take to court. You then decided to go and write lies about me on every platform you could find. Insinuating I took your money and ran is a very serious and untruthful accusation. I have receipts that show I spent more money on the excavation I already completed than the deposit you provided. Walking away from this job, I lost money. As well, I had all my equipment lined up, you came to me and told me you knew a guy who was cheaper and wanted me to go through them so you could save a $100 dollars. So please do not go on here and make it look like I needed your help to complete this project. At this point I have taken legal action and my lawyers have prepared a lawsuit for defamation against my business. The next you will be hearing from me is through my legal council. You should be ashamed of your disgusting actions and you will not be able to get away with bullying and harassment. Wish you all the best, cheers!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Thanks to the team

I highly recommend TRT Masonry & General Contracting, I used them for my basement renovation, they started the job on time and finished when they promised and they did great job and they focus for details, thanks to the team.

Approximate cost of services:
$6,800.00
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Company Response

Thank you for this amazing review. We are so glad to hear you enjoyed your experience working with our company, cheers!

Tereza in Toronto
Tereza in Toronto
1 review Toronto, ON
10/10

Brick repair on Victorian home

TRT Masonry did a beautiful job of repairing selective areas of crumbling or deteriorating brick and/or mortar on our 120-year old house. The bricks used as replacements blend in well with the original bricks. A large area that was in particularly bad shape was expertly parged. Trisztan and his crew were extremely professional and thorough, completing the work exactly as per the estimate, and the work site was left impeccably tidy (in fact, cleaner than when they arrived). TRT came highly recommended to me by someone with extensive experience in home renovation/maintenance, and now I highly recommend them to you.

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much for taking the time to leave this review Tereza. We very much appreciate your business and we are so glad you were happy with our work. Keep us in mind for your future projects! Have an amazing day!
Cheers

Trisztan

Anna in Kingston
Anna in Kingston
1 review Toronto, ON
10/10

Top Notch

There was stone facing on the porch that was coming off due to water damage. Tristan came out the same week I requested the quote. Professional, friendly, delivered on time and left the area spotless. The workmanship was impeccable. I highly recommend their services.

Approximate cost of services:
$740.00
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Company Response

Thank you so much Anna! It was our pleasure working with you! Keep us in mind for all your future projects!

Cheers!

Trisztan

Private User
Private User
Private User reviews Toronto, ON
10/10

They take immense pride in their work

They were prompt in showing up and completed the job when they said they would. They take immense pride in their work and the excellent results are the proof. I would be very pleased to recommend TRT Masonry & General Contracting again.

Approximate cost of services:
$4,800.00
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Company Response

Thank you for this amazing review Nicole! Looking forward to the next project! Cheers !

Trisztan

Private User
Private User
Private User reviews Toronto, ON
10/10

They were very professional in every aspect

Like so many other of TRT Masonry & General Contracting 's customers we are very pleased with their work. They were very professional in every aspect from beginning to end of the project.

Approximate cost of services:
$6,900.00
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Company Response

Thanks so much Alex! Welcome to the TRT family! We hope to work with you again soon!!
Trisztan

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