Thank you so much for your review! We're so grateful to have a client like you and look forward to working together again next season.
We service hundreds of clients around Ottawa who love our service and have yet to encounter a client as unreasonable as this one. Unfortunately, Philip's expectations far exceeded the scope of work he was quoted for.
After our soil vendor delivered the job material, we promptly showed up and completed the job according to the proper specifications. At the end of the job, our crew leader checked in with Philip and confirmed his satisfaction before wrapping up the day. Following job completion and final payment, Philip demanded a full refund for the entire job. He provided his reasoning as sub-par germination rates, and “not enough soil,” asking us bring in more than 5 times the amount of soil we quoted him for.
We followed up with prompt action from our entire team to ensure accuracy of the estimated amount of soil, the estimate provided, and the billing. Furthermore, a site visit was conducted to verify the job was completed according to the proposal. After all was verified, we communicated right away and informed him that the soil quantity being requested was out of scope and, even if we were to proceed, it would bury the lawn, effectively killing it. Philip also failed to follow the seeding after-care instructions provided and pre-maturely mowed the lawn before claiming that there are no seeds on the ground.
Despite all this, we offered him a complimentary seeding service as well as a reduction of his invoice in an effort to make things right. After accepting our remedial efforts, Philip still chose to leave a negative review on multiple platforms continuing to demand a full refund. We’ve made every effort to ensure Philip had a good experience with us, however, clearly this is a losing battle. We’ve worked hard to build and maintain the reputation we have and will continue to deliver top-notch experiences to numerous clients around Ottawa who love our service.
- Hamza (Owner & Founder) | Ottawa Lawn Salon
Hi,
Thank you so much for leaving us a review. We appreciate your support and look forward to continuing to impress you this season. As you know, don't hesitate to reach out if you have any questions or suggestions as to how we can make your experience as magical as we promise.
- Ottawa Lawn Salon
Thank you for your kind review! Rest assured we'll pass along your message to Haroon who will be so happy to hear you're enjoying his services so far. Don't hesitate to let us know if there's anything we can help you with moving forward. We're here to impress!
Amazing job taking down our long weeds!!
Hi Andrea,
Thank you for your kind review! We are happy we could help you out and that you had a seamless experience with us. Please don't hesitate to reach out if there is anything further we can help you with.
-Ottawa Lawn Salon
Excellent Service - My Lawn Looks Great
Hi Anita, Thanks for leaving us a review! We're glad to hear that you've been enjoying our service so far. We always do our best to accommodate special requests as we want our service to be as unique as our clients and their needs. As always, let us know if there's anything further we can help with and we'll be sure to facilitate that for you.
Hi Clyde,
We've sent along your amazing feedback to Haroon, who will be happy to hear that he's been impressing you so far. Our aim is to provide all of our clients with a magical experience and we're proud to see that our franchisee has been able to do this for you (although not too surprised ha ha). If there is anything we can be doing to elevate your experience with us, Haroon will be happy to help you out.
Hi Judy,
Thank you for leaving us such a positive review. We're glad that we were able to clear any small oversights up throughout the year and provide you with the magical experience we promised you. As always, please let us know if there is anything we can do to help.
We're so happy to hear that you're satisfied with your Fall Cleanup. Thanks for taking the time to leave us a review and please don't hesitate to reach out if there's anything further we can help you with!
Ottawa Lawn Salon is a student-owned organization that strives to deliver the highest level of customer service in the lawn maintenance and landscaping industry. We do this by keeping our client-employee ratio low and in-turn fostering close relationships with our community which often last for years to come.
All this is done while providing employment for students - we take our of our team as our family and in turn, they take care of our clients like it's their business. The result: You get the efficiency, quality, and reliability of a big company with the attention to detail of a small owner-operated company.
Contact us today and let us show you how we can impress you!
