Falcon flooring and stairs

Floor Retailers
Brampton ON L6S 6H6
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Falcon flooring and stairs
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Reviews for Falcon flooring and stairs

Average customer rating:
9.7 10 (79 reviews)

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Kelly in Toronto
Kelly in Toronto
1 review Kettleby, ON
0/10

Engineered Hardwood Installation

We reached out to Falcon Flooring after a terrible experience we had just had with another company. The end result being that we had to rip everything up and start over for a second time (which also meant having to repurchase all brand new wood). When we called Falcon Flooring, John, one of the owners was very prompt to return our call and came immediately to our home to take a look at the job that had been previously done. We spent about an hour with John going over all the issues, the main one being that the subfloor was not prepared and treated properly before the previous job had been done and therefore was going to need lots of care and close attention as it was not levelled or properly screwed down. We were very clear (this being the second time we were paying to have the job done) that we wanted to make sure that things were structurally sound and everything levelled before the new hardwood was to be laid so should we have to replace some existing sub floor, take a look at the cross beams and/or have a conversation about other solutions, we absolutely would. He told us the job was no problem and would take about 4 days as there was a lot of work to be done and asked that we stay close in case something should come up that we need to discuss which we were more than happy to do. After the end of day one we received an update that the old floor had been ripped up, new flooring was being laid and that they would likely be done by the following day. Given that we were told 4 days, 2 days seemed next to impossible and made us feel as though things were being very rushed. We sent several messages asking how the sub floor was and if they had encountered any issues at all including if he thought any of the sub floor needed to be replaced to make it level, all to which he answered 'No' and assured us everything was great. The following day we continued to check in and at 5pm we were told the job was finished. When we pulled into the property and got out of the car we noticed our 6 year old starting to pick up what turned out to be over 2 dozen cigarette butts on the front lawn and as we approached the front door we saw a huge mess of saw dust, wood and more cigarette butts covering our front porch. As soon as we entered the house we noticed issues in the floor immediately all of which can be seen int the photos attached and we contacted Falcon to go over these concerns. The list included; loose and creaky boards, seams that we can fit a nail in between, areas where glue is very visible on and in between the boards, incorrect adhesive used on Engineered Hardwood (they used carpenter glue against all manufactures recommendations which were sent to installer), areas such as around the bannister that were not neatly and properly finished, completely unlevelled floors all throughout the kitchen and dining area, confirmed improper use of self levelling concrete, unclean and un vacuumed subfloor from photos sent by installer, broken brand new 12ft custom kitchen kick place (broken in half), and damaged items from our home including two broken mirrors and the carpet in the master bedroom.

Before we started the job with Falcon Flooring we asked up front if they were the best and if this was a job they could handle knowing everything we had been through already and John replied without hesitation that they were. Unfortunately this was not the case and the experience has been an incredibly upsetting one as this was a very major expense being the second time we have had to pay for the job (and all new flooring) and we wanted it to be done properly and professionally with care and attention to the final result.

Approximate cost of services:
$9,400.00
0 of 1 people found this review helpful.
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Azin in Toronto
Azin in Toronto
2 reviews Vaughan, ON
10/10

Reliable and excellent service

Great experience. I really enjoyed working with John( Ercan) to repair the main staircase in our home. He was very clear about the process, and was sensitive to our timeline; we really appreciated that he explained why he was making particular decisions during the process. He was very meticulous and tidy with the work. The stair looks great, and we're very happy with the outcome.

Approximate cost of services:
$100.00
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Company Response

Thank you for writing such a positive review. We are glad you are happy with the outcome of the staircase. We appreciate you taking the time to write a review on our work. Enjoy the new staircase!
Team Falcon.

Milton user in Milton
Milton user in Milton
2 reviews Hamilton, ON
10/10

Hardwood flooring & Stairs

John and his team were very professional with the work and the hardwood flooring was completed to my satisfaction. The stairs are looking like new after the refinishing.
Amazingly fast with the job completion with quality workmanship.

Approximate cost of services:
$8,200.00
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Company Response

Hi there thank you for taking time to write for write review for us thanks again enjoy your new flooring + Stair

Team Falcon

Esther
Esther
3 reviews Toronto, ON
10/10

Wood flooring

John and his team were incredible! He was professional from start to finish. They installed engineered wood floors and the final look is everything I envisioned it to be and more! If you are looking for someone to install your flooring do not hesitate to call him, you won't be disappointed!!! A++++++

Approximate cost of services:
$7,000.00
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Company Response

Hi Esther, thank you very much for for taking time to write such a positive review pleasure to me you and your family enjoy your new flooring.

Team Falcon

Jordan in Mississauga
Jordan in Mississauga
0 reviews Mississauga, ON
10/10

Bedroom / Hallway

Mehmet did an excellent job on the Landing, Hallway, and 3 bedrooms of our townhome in port credit. His team arrived in the morning and had everything done by 4pm. I was thoroughly impressed by the speed at which they worked, and the craftsmanship they put into their work. It was clear that the team knows what they're doing, and have done it for many years. They take complete pride in the work they produce, and I couldn't be happier with the results!

Approximate cost of services:
$2,000.00
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Company Response

Hi , thank you you for taking your time to write such a positive review pleasure to me you enjoy your new floors.

Team Falcon.

Private User
Private User
0 reviews Oakville, ON
10/10

Very efficient

This was a one day job. The guys were very efficient. No fuss service. It looks great.

Approximate cost of services:
$8,900.00
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Company Response

Thanks you very much for taking time to write such a positive review pleasure to work with you enjoy your new floor thanks

Team Falcon.

Mannan in Toronto
Mannan in Toronto
0 reviews Toronto, ON
10/10

Very satisfied

I would like to thank Mehmet and John for the awesome job they have done in my home.entire look is changed looks more beautiful.they are very professional they take their work very seriously unlike others.they are very punctual finished their on time without leaving any mess behind.
Thanks again

Approximate cost of services:
$15,000.00
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Company Response

Hi Mannan , thank you very much for taking time to write such a positive review pleasure to working with you thanks.

Team Falcon.

Private User
Private User
Private User reviews Oakville, ON
10/10

Maple flooring and stair renovation

We were so lucky to get Falcon Flooring and Stairs to replace the flooring in our 4 upstairs rooms, hallway and to upgrade our staircase. After trying to get quotes from several companies who didn’t even want to come to the house to give a quote, and just wanted us to send pictures to them, we were very discouraged. Then we contacted Mehmet and John who came out to our house three times to answer all of our questions and show us the wood and spindles etc. They also told us how they were going to rebuild our railing. The other companies we contacted just wanted to refinish our old one, which we didn’t want. They told us exactly which day they would start and arrived early each day and worked solidly with a crew of 4 until the job was completed in 3 days! They also came back to deal with some touch-ups the next day. We are very happy with the work, and would definitely choose this company again!

Approximate cost of services:
$2.00
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Company Response

Thank you for taking the time to right such a positive review. We appreciate it! We are so glad you are happy with our work on your home! It was a pleasure working with you. Enjoy your new flooring and stairs.

Team Falcon.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Hardwood flooring

Mehmet, John and their team did a marvelous job in my house. I asked many questions about flooring and undoubtedly got the right information. I’m a very satisfied customer. I highly recommend their team.

Approximate cost of services:
$6,000.00
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Company Response

Hi, thank you for taking the time to write a review for our team at Falcon Flooring. We are so pleased that you are satisfied with our work on your home. Thank you for your kind words. Pleasure to work with you. Enjoy.

Team Falcon.

Keegan
Keegan
1 review Mississauga, ON
10/10

New flooring for basement and gym and refinished 2 flights of stairs

Super professional and everything you would want from your contractor. Gave me a time and date turned up on time finished everything in a day with a large crew. took take of all problems and after made came by for some minor tweaks. I would recommend these to anyone for looking for service as it was painless dealing with them and loved the professionalism.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Hi there, thank you for taking your time to right this review for us we appreciate it! We are so glad you enjoyed our work on your home. Enjoy your new flooring and stairs!

Team Falcon.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Falcon flooring and stairs

Falcon Flooring is the most sought-after flooring company in the GTA. We specialize in installation and maintenance of hardwood and laminate floors. We are a team of experienced and trained professionals who offer high-quality craftsmanship and customer service to residential and commercial settings. We strive to make your property look appealing with our stylish and functional floors. Whether you need a new floor for your home improvement project or looking for some fixes in the floor, we have you covered. We have the right tools and techniques to get the job done right the first time.

CATEGORIES
Floor Retailers and Floor Laying & Refinishing
WEBSITE
http://falconflooring.ca
PAYMENT METHOD
E Transfer, Cash and Cheque.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year on Labour. Kindly ask for more details.
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