General Heating Ltd

Heating & Air Conditioning
212-2280 E Hastings St. Vancouver BC V5L 1V4
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67%

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Reviews by rating (past 12 months)

Reviews for General Heating Ltd

Average customer rating:
8.3 10 (6 reviews)

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Private User
Private User
Private User reviews Burnaby, BC
0/10

Incompetent & Unprofessional

Incompetent and unprofessional! They will not honor their labor warranty and will deflect taking any responsibility for their workmanship. They give an appearance of politeness and humility when you initially deal with them but good luck if you run into any issues with their workmanship!

* They installed an air conditioning unit that does not adequately cool the home. They refuse to address the problem and honor their 1 year warranty. Total cost $12,000 plus tax including a new furnace which they said was necessary for the a/c unit to work properly.

* Electrical: the a/c unit is rated for 30 amps. They installed 30 amp wiring but connected it to a 40-amp fuse! This is a huge safety hazard and the electrician should lose their license!

* Furnace: they did not install an air filter! This is required to protect the equipment as well as for air quality. How can anybody miss this?

* Gas leak. After only 10 months, a gas leak occurred with the furnace. They took 2 weeks to respond and fix this! I asked them over the phone to send someone within a day but they said 2 weeks should be fine, there is no safety issue!

* If you google their address online, you will find that it is not a legitimate commercial address. It appears to be a residential suite and there is no directory outside to indicate who lives there and that it is a place of business.

* Better Business Bureau has complaints against them available to view online and they do not appear to be interested in resolving customer complaints to a satisfactory conclusion.

My aged parents hired them to provide a cooling solution after last year's heat wave in Vancouver. The expectation was that the a/c could cool the house to a room temperature of 22 but their installation can only lower the temperature to 28-29 even with the a/c turned on all day!

They installed an a/c and upsold a new furnace as well. The furnace worked fine in the winter but the a/c is not powerful enough to cool the home. Based on every reputable online resource I checked, they should have installed a 4 ton capacity rather than a 3 ton! They will not take responsibility for this error in judgement even though their invoice clearly states that they "provide a one-year labor warranty for repair and installation".

Mathew, a gas fitter by trade, appears to be the main representative of this company and came by several times after I complained and basically stated that the a/c system generates cool air and works fine. The problem is with the old house! Therefore, there is nothing he can do! This of course is nonsense...if the house had poor insulation and/or old style central venting system then he should have installed a bigger a/c unit or alternatively, asked to have the underlying house issues fixed before installing anything!

Approximate cost of services:
$12,000.00
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Company Response

We do not recognize this customer. There is no invoice, file and document under this person name.
More information needed.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Furnace Repair

Very happy with the service. We called General Heating for a service call which we had a problem with our furnace. They came on-time and fixed our furnace at a very reasonable price. They are very respectful, knowledgeable, and reliable. I will recommend it to family and friends.

Approximate cost of services:
$255.00
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Company Response

Thank you so much for the best review!

Daphne
Daphne
0 reviews Vancouver, BC
10/10

Maintenance/service of furnace, heat pump and gas stove.

Knowledgeable, efficient, considerent, polite. Explained what they were doing. The two fellows worked well together.
Told me about Fortis rebate and how to apply. Happy to give this company and these two employees, as well as the office receptionist a 5 star reference and will definitely have them back for the next service. Thanks to my son-in-law who referred me to Homesteads.

Approximate cost of services:
$300.00
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Company Response

Thank you so much for the amazing review! Our employees appreciate all your kind words. We are happy that you were pleased with our service and look forward to doing business with you in the future.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Installation of a combi-boiler

Our 40 year old boiler needed replacing as well as our old tankless hot water heater. I used the option on Homestars to have contractors contact me and General Heating did. We selected them to install a new Combi-boiker. They were very professional with very competitive pricing. They did an outstanding job and we are very pleased with our new system!

Approximate cost of services:
$8,000.00
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Company Response

Thank you for leaving us such a wonderful review. We are so happy that you are pleased with the new system and that our technicians did an outstanding job for you. Thank you for your business.

irajhamidii in Toronto
irajhamidii in Toronto
0 reviews North Vancouver, BC
10/10

Service and Maintenance

BEST company I have dealt with for my boiler and a/c system in my house. Reliable and prompt, always precise in diagnosing issues and presenting solutions to fix them in ensuring my equipment will be running efficiently for years to come. Highly recommended.
Thanks

Approximate cost of services:
$240.00
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Company Response

Thank you so much for the kind words and taking the time to share your experience with us!
Heval General Heating
604 352 9999

Skyla
Skyla
1 review , ON

First Review

10/10

Furnace

I have their team in my house last summer. They replaced a new furnace and installed A/C for me. Great guys to work with, they are listening, caring, work hard to satisfy my requirement. I enjoy their service will recommend to my friends.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for taking the time to share your experience with us and appreciate you recommending us to friends.
Heval
General Heating Ltd
604 359 9999

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about General Heating Ltd

By delivering outstanding service from well trained staff we develop strong relationships with our customers We invite you to call and experience what our unique combination of knowledge, honesty, compassion, professionalism and experience can do for you. Leave your project to us no matter how big or how small and ...
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