At the start of this review, I must take the opportunity to thank HomeStars for arranging our association with Star Moon Roofing. I can say here and now, that, should a roofing problem arise for any of our family, friends and valued associates, Star Moon Roofing will surely be the company of choice and the first call made.
My senior mother’s house was built in the fifties; and the roof shingle had one replacement sometime in the 80s. When some water started dripping along a seam in one of the bedroom ceilings during a recent serious storm, it was clear another roof job was in order.
My request at HomeStars produced three callbacks; and to our great good luck one of them was Star Moon Roofing. Joyce and her husband Li came the following day to calculate an estimate which proved to be the best, by far, of the three companies that had a look at the house and the job.
Administrator Joyce provided a good selection of shingle colour and quality, and was careful to make sure that we understood areas that might need to be addressed once the old shingle was off. There was never an instance of “up-selling”, or whatever the loathsome practice is called, not once. Joyce simply and clearly provided a detailed and very reasonable estimate. She was patient, respectful and very kind with both my mother and me; and, having eventually received the go-ahead, she promised that the crew would come at the nearest opportunity - which, weather wise, was exactly one week later.
Li and his crew arrived on the dot, at the agreed-to time. They carefully covered garden beds, moved floral containers to safety; and had men, tools and materials on the roof in minutes. By the afternoon my mum’s house had new shingles and new eavestroughs; and the carport roof had a small section that Li generously repaired, having noticed a problem there while he was on the roof of the house. The driveway, patio and garden were spotless, with no damage and not a nail and not a scrap of shingle or other material anywhere.
I could not be happier with the work Li and his crew did; or with Joyce who was very kind, patient and helpful with this old retiree’s worries and online shortcomings. Not only did Star Moon Roofing do an outstanding job - providing us with a spanking new roof that will last us as long as we will ever need it; they did it at the best price, and they did it graciously and respectfully. In an age where stories in the news of seniors being taken advantage appear so regularly, they have boosted our faith in tradespeople wonderfully.
I recommend this company wholeheartedly and unhesitatingly.
Thank you, Joyce and Li. You and Star Moon Roofing deserve every undoubted success.
