Modify Air

Modify Air was hired to remove an air conditioning unit (removal, disposal while addressing the freon leak safely) and they provided same day service. However, they did not seal up the outside hole that connected the compressor to the inside unit. Two years later I discovered that the outside hole was not sealed because a pest entered into the house. This negligence has resulted in over $1000 in damages to my house. First, they claimed that they would have sealed the hole as a matter of policy but they must have been instructed not to seal the hole. No one told Modify to not seal the hole. Now, they are claiming that it was task assignment to address a freon leak safely. Modify Air
requested more money to have the air conditioner removed and disposed. I agreed to their additional costs in order have it professionally removed and I paid in full. All instructions were given by me in an email. I did not give any instructions to not seal the exterior hole and I was never asked about it. The plasterer sealed the interior hole in the drywall - that is all and did not give any instructions to not seal the exterior hole. Modify Air keeps blaming the plasterer. The plasterer has confirmed that he did not advise Modify Air to not seal the hole and even if he did, why would they listen to him. Modify Air also claims that I should have inspected it even though the exterior hole is 40 feet high on the side of the house. Modify Air did not provide any pictures that they sealed the exterior hole. Given that the exterior hole is located at over 40 feet high outside, it was impossible for me to inspect. I trusted them to my detriment. Modify Air should have provided pictures to show that they sealed the hole as I never could have inspected the hole. This is standard practice in the industry and I should not now have to rely on Google Maps for such information. Instead of focusing on a solution now, they are insisting that I pay for a service call. What kind of an HVAC contractor does not seal a hole? I would like a refund.

This was a great experience. I'd refer them to anyone! Good people, and a wonderful job done quickly, COVID notwithstanding!

Very happy with the service from estimate to installation. Milad gave us great recommendations, competitive quote. His team completed project fast and clean .

Quick response to the fix. Very Professional and knowledge in work . Fast response and followup.

They Will provide professional service on time and on budget. They are impressive in their determination to make the customer happy. I would have them back again without any hesitation!

Just got my water heater and furnace installed. Milad and his team did really good job. I was looking for right contractor for almost 3 months and finally decided to go with Milad and team. Reason is simple they have much better service , price, quality and options than other vendors. Also the explanation given by them was so straight forward and easy to follow by anyone. I have recommended to my neighbors and friends. So I would say anyone who go ahead with these guys won't go wrong.

I am very grateful I chose Modify Air. From the first phone call, my husband was already sold on Milad's knowledge, honesty and overall demeanor. Milad and his technician Andy worked with us installing a brand new air conditioner after our previous installer/manufacturer would not honour the warranty. We were not budgeting for a new unit this year and were very grateful for the honesty about the current state of our unit and flexibility to offer affordable options. Andy and his colleague removed the old unit with ease and worked hard on a hot day to complete the job. They tidied up after and put everything in the trash/recycling to barely leave a mark they were there. I truly appreciated their work ethic, their understanding of our financial position and overall professionalism. Would highly recommend to anyone who is looking for ac service from honest, hardworking and knowledgeable people.

We can't say enough good things about Modify Air. They were very professional, thorough and took great care in our home inside and out. They put a drop cloth down inside to protect our carpeted stairs and cleaned up after themselves everywhere.

It was a big job retrofitting our 35 year old HVAC system and we couldn't have been more pleased with the outcome. Highly recommend Milad, Andy and Wael. They were amazing and so easy and good to work with! Thanks so much guys!!

Excellent company to work with. They were quick to respond to my request. Assessed the job and gave me two options. They addressed all my question/concerns and on then installation was smooth. They showed up on time and Andy and team were very professional. Very satisfied with this company.

Hi Milad,
I just wanted to thank your company for the attention to the work completed in my home. The replacement of my hot water tank was a smooth process.
The service was great and your employees are very conscientious and friendly.
I will certainly call upon your companies service again, when need be.