Rivercroft Contracting Ltd. (HVAC Division)

Heating & Air Conditioning
885 Lower Base Line West Milton ON L9E 0T3
Write a Review
Write a Review

HomeStars
Heating & Air Conditioning
Rivercroft Contracting Ltd. (HVAC Division)
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2021 winnerBest of 2021winner

Reviews for Rivercroft Contracting Ltd. (HVAC Division)

Average customer rating:
9.5 10 (21 reviews)

Sort by

lbj
lbj
4 reviews Burlington, ON
10/10

Radiator removal

These guys have the best work ethic ever. Every time we need them they are here same day. When they heard we needed them same day to ensure our renovation project didnt get delayed any more they were here and worked late into the night. I couldn’t be more thankful for them. Everyone… use rivercrofthvac.ca for any of your HVAC needs. Highly recommend.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you very much Lauren, you are great people and it's always a pleasure to help your family.

Sincerely,
The Rivercroft HVAC Team

Kelly
Kelly
0 reviews Kitchener, ON
10/10

Furnace Service

10/10 all the way! An exact illustration of a company that is driven by authenticity and outstanding service and backed by knowledge and skill.

I contacted Rivercroft for a 2nd opinion on a questionable diagnosis from another contractor about my furnace. Derek & Mark came the same day I called (!) and conducted comprehensive reviews, tests and analysis of my furnace, and also my fire/CO2 alarms.

I can't overstate how thrilled I was with Rivercroft and will be engaging them for all of my future HVAC needs. THANK YOU!

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Hello Kelly, thank you so very much for writing this kind review in regards to our service. We look forward to helping you with any of your future HVAC and plumbing needs.

Sincerely the Rivercroft HVAC team

Peony
Peony
1 review Toronto, ON
0/10

Dryer damper issue

I had Rivercroft come out for a diagnostic and paid for the service and was happy with it. I got a quote for the parts and labour and wanted more information on this. I text and called them and they were not responsive and was not transparent on the fees. As a customer, it's within my rights to understand the associated costs but Rivercroft didnt want to deal with my inquiries. When I decided to proceed with the quote, they asked for full payment and I suggested 50% deposit since the parts need to be ordered and installation services hasnt been rendered yet. At this request, they came back and fired me as a customer all because I was asking questions.

Approximate cost of services:
$170.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Peony, we came out and diagnosed the issue and explained to you over and over again what the issue was and we would get back to you with a price once we know the part cost. Once you were told the price you again needed an explanation on what the issue was and we explained it again and again. Every time you called we answered the phone and explained to you what needed to be done over and over again.

It's ok to ask a as many questions as you need so you can understand what is being done, but I'm not sure how much more we could have expanded what was being done after 10x as it was just a damper..

In the end we felt it best for you to find another HVAC contractor.

Private User
Private User
Private User reviews Toronto, ON
10/10

Gas Line Installation

I reached out to Derek on the Monday of a long weekend to ask about connecting a gas line in our finished basement. He was over in a few hours the same day and assessed our property for the quote. I had asked several other techs for the same service and didn't get satisfactory responses from them.

Derek confirmed our quote and provided professional advice in getting a complex job done. He was knowledgeable on fire code requirements and also went over several options with us.

3 days later, Derek and Mark came to our property for the install, which took a long full day. I reviewed their work and was delighted to see they had done a tremendous job. Very clean and professionally done.

I would recommend Derek and his team for any general contracting/HVAC work.

Approximate cost of services:
$1,600.00
Was this review helpful?
Company Response

Thank you very much for the wonderful feedback, our goal is to always find a solution that works perfectly. Glad we could help !

Rivercroft HVAC Team

anthony in Toronto
anthony in Toronto
2 reviews Milton, ON
10/10

American standard ac service

I reached out to Mark and Derek to have my American standard AC unit serviced and ready for summer. They were extremely professional, very thorough and, explained everything in great detail that I wanted to know. Overall I chose this company from the American standard website as a preferred dealer and, now I understand why there are preferred dealer. They do outstanding work.

Approximate cost of services:
$149.00
Was this review helpful?
Company Response

Thank you very much for the kind words, it was a pleasure working at your home. Glad to hear how quiet your American Standard AC is.

Sincerely,

The Rivercroft HVAC team

Karen in Oakville
Karen in Oakville
4 reviews Oakville, ON
10/10

Pool Heater Gas Hook Up

I couldn’t be more pleased with the service I received from Mark and Derek. I spoke to Mark in the morning and my pool heater was up and running by the evening!! They came exactly when they told me they would and there were no hidden costs when I got the bill. They were very friendly and knowledgeable and I would highly recommend them to anyone with heating or air conditioning needs.

Approximate cost of services:
$325.00
Was this review helpful?
Company Response

Thank you for the wonderful feedback Karen, nothing motivates us more then hearing how pleased our clients are. Enjoy your new pool heater !!

Sincerely,
The Rivercroft HVAC team

Alex
Alex
1 review Brampton, ON
10/10

Air handler not blowing air

We had an issue with our air handler not blowing hot or cold air throughout the house but the system seemed to be running. Within the hour of creating a HomeStars request, Derek contacted me and tried to help diagnose it over the phone. He fit me into his schedule the following day for a diagnostic even though I was far out of his location. He took a look at it, but my air handler started running fine once he arrived. He was very knowledgeable about my HVAC system. I was very pleased with the customer service and will definitely call in the future if I ever need service for my HVAC.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Thank you very much for taking time to provide feedback on our services, Rivercroft HVAC strives to provide our clients with transparency and knowledge. We are happy to have you on board with any future Heating, Cooling, or plumbing needs!

Sincerely, The Rivercroft HVAC Team

Www.rivercrofthvac.ca

Fiona
Fiona
2 reviews Oakville, ON
10/10

Attic venting

I had a problem with attic ventilation. Mark and Derek visited my house, inspected the attic thoroughly not only for ventilation, they also send me pictures of other things that they saw. They did the job on the spot, hassle free and I have peace of mind. Thank you Mark and Derek, appreciate your honest opinions.

Fiona

Approximate cost of services:
$10.00
Was this review helpful?
Company Response

Thank you very much for writing this wonderful review about our company, we really do care about our customers and we're very glad we were able to help you.

Thanks,
Rivercroft HVAC team

647-808-1623 416-558-6526

Www.rivercrofthvac.ca

lbj
lbj
4 reviews Burlington, ON
10/10

New boiler & radiators

We had our boiler blow up in the middle of the winter and Rivercroft quoted a new high efficiency combo unit immediately and installed the following weekend. They were very efficient considering the time constraints and cold weather. They also had to run some new lines to our addition and install a couple rads. Derek has always been very responsive and informative in all our correspondences. They have done a thorough job and if anything wasn’t quite right they returned immediately to resolve the issue. They are very tidy while working, wearing shoe coverings, laying drop cloths and their pipe work is laid out thoughtfully.

Approximate cost of services:
$13,000.00
Was this review helpful?
Company Response

Thank you so much for writing this review about our company, it's been a pleasure working on this project for your family.

Rivercroft Team

Www.rivercrofthvac.ca

647-808-1623 or 416-558-6526

Debra in Toronto
Debra in Toronto
1 review Oakville, ON
10/10

Excellent service

Mark and Derek from Rivercroft came to clean my dryer vent.
They did a completely thorough job and even showed me the video from the roof, where the lint was flying out. I’d hire them again in a minute and have already recommended them to neighbours.

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

Hi Debra, thanks for the great review... We are glad we could help out, stay safe and enjoy the day.
Rivercroft HVAC
24/7 Service
https://rivercrofthvac.ca/
416-558- 6526

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rivercroft Contracting Ltd. (HVAC Division)

Superior Heating and Cooling Products for Your Home

At Rivercroft, we carry only the finest HVAC products for your home or business. We focus on your needs to provide you with the heating and AC equipment with top performance, energy efficiency, reliability, and long-lasting durability.

Our heating and cooling products include air conditioners, furnaces, boiler systems, air handlers. We are also happy to provide heat pumps, packaged systems, and ductless systems Along with radiant floor heating, air filtration, and humidification. At Rivercroft HVAC, our goal is to carry the HVAC systems that work best to provide a comfortable environment in your unique home.

We're Social:
https://www.instagram.com/rivercrofthvac/

647-808-1623

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Heating and Cooling Furnaces Air-Conditioning Air Handlers Coils Heat Pumps Packaged Systems Duct Work Thermostats Indoor Environment Tankless Water Heaters Hydronic Heating Boilers Fireplaces Hot Water Tanks Air Purification
SERVICES
Furnaces Air-Conditioning Duct Work Hydronic Heating Boilers Fireplaces Hot Water Tanks Tankless hot water Commercial Work Air Purification Gas Lines 24/7 Emergency Service
BRANDS
We are a Offical American Standard dealer offering the best HVAC products on the market. We do however service and repair all makes and models .
SPECIALITIES
Residential and commercial, service and construction. Furnaces, boilers, air conditioning,hot water solutions, ductwork
WEBSITE
https://rivercrofthvac.ca/
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
ALL Major Payment types Accepted. Financing Available
LICENSES
TSSA #00336704, Gasfitter 2, Gasfitter A, 313-D Air Conditioning Systems Mechanic,Ozone Depletion
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
365 Days on Workmanship. Limited on Product. Extended Warranty Possible.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.