Absolutely satisfied with Alex's quality of work, clear and timely communication, and the patience and care he put into the projects. I'd recommend Alex to everyone with no reservation, especially to first time home owners with little experience, as he did not simply "answer your questions", but would volunteer every advice and knowledge that he had.
I'm a first time home owner with an old house. I knew close to nothing with renovation and maintenance in the beginning, and was looking to do asbestos testing as a first step. I feel so lucky that I came across Alex. I ended up working with him and his buddies on pretty much everything in the house. Even my neighbors were impressed with their work and kept telling me that they did a good job.
At the beginning, I submitted an asbestos testing request, and explained to every interested company that I didn't really know where to look, but I did want to test "everything" in the house and know what can or cannot be done going forward. Alex was incredibly patient from the beginning, explaining what he planned to do and was very clear about the costs. I noticed that his business seemed relatively new, but was impressed by the clear communication and expectations, and decided to do the testing with him. It was the best decision!
On the day of the appointment, he carefully looked around the house while discussing about my renovation plans, the explained in great detail about what needs to be tested, and also offered a ton of side tips on renovation, like what's most cost-effective and the best order to do stuff. It was invaluable advice.
He also brought a colleague to make sketches of the house while he took the samples, so that if we decided to continue working with him on demolition and abatement, we don't need another appointment. I knew this was extra cost for him if we did not process with him, and really appreciated how he went out of the way to save our time. I already knew I wanted to work with him, and can trust him to take the proper precautions with asbestos.
We had a quick call when the test reports came back, then I got an incredibly detailed room-by-room quote, with unit prices and measurements. It was daunting at first, but I liked the transparency of pricing, because it also means we had a good idea of what the extra costs could be if there are any surprises during the project.
Of course, with the level of detail and care, they did a great job with demolition. All the windows, appliances and plants are intact after a big job, and everything was spotless. He also gave us daily updates on progress so we know exactly how things are going.
And of course, there are always surprises when you dig into an old house. Alex communicated everything clearly and timely, with transparent quotes. He also hired contractors and buddies to help us with plumbing, electricity, installation, etc when we had to remove more stuff than planned, to help restore the house to a livable condition in time. He also always made it clear that we don't have to work with his recommendations and feel free to find our own contractors. In fact, it's almost impossible to find anyone in time in the crazy market, and it's quite difficult for them to squeeze us in so we also really appreciated this help.
- Company Response
Thanks Karen for this wonderful review!!! You were an amazing customer to have from the start right to the finish. I would also like to thank you for your wonderful hospitality and would like to say congratulations on your house. If you ever need any advice don't hesitate to reach out to us.