Factory Direct Appliance Service

Stove element was making a crackle sound and smell of burning when not on. Merv came the same day and replaced the two element switches that were defective. I have used them in the past and will definitely call again when an appliance breaks. Thanks for the service

Very Friendly and quick customer service by Neville.
My washer spin cycle was not working, Neville came by was very friendly and professional and had my washer up and running again in less than 40 minutes.
Highly recommend and will use Neville's services in the future with other appliance fixes

Thanks again Neville

Our dryer just gave out one night and stopped heating. Contacted factory direct appliance service. Merv was prompt and had the dryer fixed within 40 minutes. I cannot stop saying thank you and will recommend his services to all family and friends.

FDAS was very courteous & efficient. The extras, like his YouTube tutorials made the experience all the more pleasant.

Merv did a great job! This is my second time using Factory Direct Appliance. I contacted him Wednesday night as I noticed my washer leaking. He responded within half an hour and came over the next day. He checked my stacked washer which was not easy to get at, and advised me that given the age of the washer (14 years) and the cost to fix, it would be better to get a new one. I have a very small space so he advised me what to do and what brand of washer would be good. Thanks again Merv!

Need a washing machine bellow replacement. I had already researched the approximate parts costs and watched a few youtube videos on how to do it. Wasn't going to do this myself and put out a request for quotes. Merv was the first to respond and had a very fair quote. He said he would be available within the hour so I accepted. He indeed came within the hour. He was dressed and outfitted professionally, and completed the work quickly. He was courteous, responded to all questions, and offered maintenance tips for the future.

Merv arrived promptly, identified the issue and make a recommendation which I accepted.
He is a very honest individual
Highly recommend his services.

Merv was super responsive and realistic with when he could come by to fix our broken Dryer. From our initial contact, he was at our door 5 hours later, and fixed the problem in less than an hour. Merv has straight forward and presented options. Simply put, he was fantastic. We will trust all our repairs with Merv moving forward.

Washer broke, Merv came out to fix it the next day after contact. Was fast, efficient, and the washing machine now works again. Thank you Mr. Merv!

Merv is extremely efficient, professional, knowledgeable, prompt and courteous. All of the repairs he's done for me fixed the issue and are still lasting today. And, he asks for the make and model number of the appliance before he comes so he is prepared to fix the problem when he arrives. Once he's done the repair, he checks to make sure everything's working properly, and even cleans up the area he worked in before he leaves. Recently, I had an issue with my dishwasher and he was able to diagnose the problem on the phone and tell me how to fix it, for which I am very greatful. I will continue to call Merv in the future and rely on him for all my appliance repairs. I highly recommend him.