appliance repair team

They came by to quote on a dryer repair. I was expecting about $90 for them to come and look at it, and an additional cost for parts & labour if they were able to fix it. He examined it quickly and charged me right away for repair of the rotation system, pulley & bearing service, and motor service. He then went to get the part needed, but came back and let me know he didn't have it, but they'd order it and come back in a few days. They didn't call for about a week, so I called them and they indicated they hadn't found the part yet. I called another week later and they indicated they couldn't get the part so can't do the work, but I still had to pay for the labour as if they did. Apparently their policy is that you pay in full for labour whether they can do the work or not. So, I essentially paid $316 for them to assess the machine. Fortunately my wife was able to find the part online and we fixed the dryer ourselves. I would never trust this company ever!