I left my contact details online. They followed up with voicemails over the the next two days, which I thought was pretty good. I spoke with the person and they were very friendly. We agreed on a time and the they gave a 2 hour window for which the technician would arrive. For the technician to diagnose the issue it would cost $85 and then any repair done would be on top waiving the $85 assessment. The technician arrived on time and was very friendly. He is a third party independent dispatched by Home Zilla. He was very friendly and identified the issue quickly and gave me an option of being charged a repair or dishwasher installation. The installation charge was cheaper. He opened a new supply line package and changed the elbow to the valve and did not change the actual line. The work was done in less than 5 mins. The technician also secured the dishwasher as it was moving. I mentioned the $25 online coupon on their website. He dismissed this and said they would just charge more for the work. This is where I was not happy with Home Zilla, I find that misleading.
Update -
After my review Homezilla reached out to me quickly to address my initial disappointment. They were very professional and genuinely wanted to remedy the situation. I appreciate the proactiveness and willingness to work out the misunderstanding. It is clear they want to ensure that their customers are satisfied and receive a high standard of service.
- Approximate cost of services:
- $200.00
- Company Response
Hey Asif, Thank you for the opportunity to serve you. We are glad to hear that you enjoyed the professional service provided by our technician. We appreciate your business and the confidence you have placed in us. We look forward to working with you again.