Senior tile setter and owner of company and an employee did this work for us. See what you can expect.
- Approximate cost of services:
- Company Response
I'm sorry to hear, Joan, that you are dissatisfied, given the ongoing effort we made to help you, especially considering our ongoing requirement to adjust to your requests; it is especially discouraging considering your "assertive" verbal approach to each of our trade workers when doing the work in your home. We pride ourselves on being positive, respectful, and diligent. The last time I attended your home, you cursed several times, pointed your finger in my face aggressively (which I politely asked you not to do), and used derogatory language towards me and my company. At some point, although rare, we need to make the difficult decision to not return in order to avoid subjecting one another to a challenging, unreasonable and stressful environment like this one. To date, your account is not fully paid. Over an extended project period in which many decisions changed, we lost money at every stage - which is a very difficult circumstance to operate within - and yet, you still asked us to complete more work (while witholding payments). You'll notice we took NO upfront or advance payments along the way, showed up every day, were polite and respectful at all times, and supplied materials and services without any deposits. Yet, you disputed each and every invoice, despite our cheerful and accommodating disposition throughout. Each of our contractors have have indicated they would prefer not to return to your project. We are saddened, and admittedly frustrated by this, and would have preferred to complete all work as planned. However, we are human, we deserve the same respect we gave to you and Greg, and we do not have the ability to work for free, or even for deep discounts. We have families, careers, and self respect. We have a very long list of happy customers who appreciate the great work we have done for them. We began your project under very accommodating terms (for price, and start date), under the expectation that you would become another happy customer. Sadly, that will not happen, which we are sorry to hear. However, we do need to insist on respectful behaviour - both ways. I've spoken to 6 different professionals who did not feel positive about how they were spoken to by you, myself included.
If there is something else we can do to ensure we are paid for our work, and also complete any deficiencies, we'd be happy to try to accomodate that so everyone can move forward in a positive way.