We hired Ross and his partner to install laminate flooring on our ground floor. We had holes in the subfloor that needed patching, and on the phone and in person, Ross said they would patch the floor with plywood subflooring before installing underlay and laminate.
The job took 2 days, and on the 2nd day when the job was complete ross gave us a walkthrough. All seemed good until we moved some piles of materials and furniture the next morning. The hole he was supposed to have patched, he hadn’t. He had put laminate down over the hole and when you stepped on it, the laminate pressed against the water pipes below. He’d cut sections of the flooring badly, so our closet had a hole in the flooring that went through to the basement. Ross came back that day to “fix” the issues, and after putting some loose wood underneath the holes in the floor from the basement, declared it fixed and started to rant about how in 15 years no one had ever challenged the quality of his work. After refusing to complete the job we had paid for - patching the flooring before installing it - I requested he leave my home as he got aggressive and shouty and as a lone female in the house I felt unsafe. I would absolutely not recommend working with him.
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