After getting quotes from 8 other companies for a heat pump/mini-split system, we were feeling frustrated and demoralized by pushy sales tactics, ridiculously short labour warranties, lack of knowledge about government rebates, and overinflated quotes. Aquatech was the last company we reached out to, and we almost wrote them off due to how busy they were and the time it would take to get their quote. Thankfully my husband pointed out that busy was a good thing and to my surprise, Aquatech opened up their schedules in order to accommodate our timeline, which offered our first glimmer of hope.
During our initial meeting with Jonathan, it became clear that Aquatech knows what they're doing. From giving us a clear idea of how the lines would be run, to confirming outdoor unit placement per our specifications, Jonathan proved to be both professional and very technically knowledgeable. Unlike with a few other companies' sales associates, I never felt intimidated or pressured when speaking with him.
Although unable to beat our lowest quote, Aquatech was able to come close while also boasting a substantial labour warranty. Despite a snafu with the delayed availability of Mitsubishi equipment that we had originally been quoted for, Aquatech set us up with an even better Daikin system, while still adhering to our budget and timeline (May 2023). The install crew got the job done in 4 days, bringing in more team members as needed to ensure the schedule was kept to. Kudos to the lead, Yusaku, for being attentive to our concerns and questions every step of the way. We really enjoyed working with him, and the team seemed to have fun together despite the heat and complexity of the job.
Our Daikin system runs well and is super quiet, and the lines look great and so clean -- I honestly don't even notice them when I am in our yard, which was my biggest fear in moving forward with a ductless mini-split/heat pump install. We are very happy with Aquatech's work and would definitely use them again for any future HVAC needs that arise.
- Company Response
Thanks so much for the feedback Victoria, glad Aquatech was able to meet your expectations!