iCare Appliance Repair

Appliance Repair
Toronto ON M3J 2S4
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Appliance Repair
iCare Appliance Repair
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96%

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Reviews by rating (past 12 months)

Reviews for iCare Appliance Repair

Average customer rating:
9.6 10 (180 reviews)

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umer_2097
umer_2097
0 reviews Mississauga, ON
10/10

LG dryer

Very satisfied. Quality service and work with detailed info and guidance. Will reccomend in case anyone needs it.

Approximate cost of services:
$230.00
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Company Response

Thank you so much for your wonderful, kind and concise comment! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer; anytime! Have a great rest of your summer! We are always willing to help.

Ellen in Chatham
Ellen in Chatham
0 reviews Oshawa, ON
0/10

I CARE, DON'T CARE!!

Warranty company sent this company to fix my ice maker which is under warranty. They book 3 hr spans when they will show up. First time was a no show, second time after waiting another 3 hrs he showed up for 2 minutes claiming he knew nothing that was previously done with ice maker. The warranty company says I care was sent all previous info. Technician showed up with attitude, his time was more important then my time and wasted 6 hrs of my life waiting for them to show. I CARE, DON'T CARE!!!!!!!

Approximate cost of services:
$0.00
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Company Response

Dear Ellen, I have reviewed this repair in detail. I am sorry for making you wait outside your scheduled appoint time. I am sorry for the attitude you experienced from our technician. I am sorry we were not aware of the multiple previous attempts to repair your fridge by other servicers. Please accept my sincere apology for this unacceptable experience. I have taken steps to address your concerns and prevent this from ever happening again to you or anyone else. The technician in question has been reprimanded. We had an emergency team meeting on customer care and each technician has received additional training and instructions on consumer relations. This will hopefully eliminate any negative "attitude" coming from our technicians. The dispatch team has received additional training to ensure the techs are not overbooked. This will prevent the late arrivals. I have had a number of discussions with your extended warranty team. We discussed lack of information that we receive from them about the previous repairs done to the same appliances by other servicers. Steps are being made to make changes to that system. This will help prevent repeated unsuccessful repairs.
I will reach out to you directly to extend my apologies in person. I assure you, I do care.
Sincerely,
Stan P.
Owner

anandabe
anandabe
2 reviews Oshawa, ON
10/10

Washing machine

I panic when my washing machine broke last week, I got this company contact number in one of my chats and I couldnt believe how soon they booked my service, the technician got the parts needed and came back to finish the job, all in one week. Ill recommend this company from now on.

Approximate cost of services:
$425.00
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Company Response

Thank you so much for your lovely comment! We understand the importance of appliances and we only wish to provide and service you, with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to offer wonderful service! Take care! Have a great summer! We are always willing to help.

Deborah
Deborah
1 review Mississauga, ON
10/10

Will highly recommend

Thank you for repairing my LG fridge. My fridge was about 3 years old. The manufacturers warranty had ran out. LG recommended a flat rate for repair. Their customer service recommended iCare. True enough, the high ratings are well deserved. Ali was a well trained professional, he was courteous and knowledgeable. He did not rush the job. My fridge works fine now. Well done!

Approximate cost of services:
$338.00
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Company Response

Thank you so much for your kind words! We appreciate your time, and your comfort is our priority. It was a please to assist you and we are truly grateful to have you as our customer. Our technicians and staff do their utmost best to provide clients with wonderful and informative service! Have a great rest of your summer!

Billy in Mississauga
Billy in Mississauga
3 reviews Markham, ON
10/10

Fridge Repairs

Our Fridge broke down after 2 weeks from purchasing. I tried to schedule a warranty repair on the manufacturer website, but Markham was not there, so I had to call the manufacturer. They scheduled an appointment for a repair through their maintenance company. Two days later, they called and changed the appointment. When they finally realized that they do not service Markham, they asked iCare to perform the service on their behalf. iCare was very prompt in reaching out and scheduling a visit. Their technician called 15 minutes before he arrived and was right on time. Apparently the compressor needed replacement. iCare reached out in the evening to let me know that the parts were ordered and service will be performed as soon as the parts arrive. iCare called and scheduled a service 2 business days later. Again technician was on time as usual and service was performed. Unfortunately, the equipment started failing after 12 hours of operation. I called iCare to let them know of the situation and their technician was back the next day. He double checked his work and nothing was wrong with his work. So he proceeded to troubleshoot further. A leak was found in the joint from the copper piping connecting to the condenser. The problem was attended to promptly and the equipment is running well. This was a manufacturing issue, that could have been avoided had the manufacturer performed proper quality control checks. iCare were there when we needed them, they were responsive and understanding, they fixed the problem and all was done under the warranty. They even called a few days later to make sure that the equipment is working properly and asked about our satisfaction. It is refreshing to deal with a company that cares about the customer and their reputation when most companies are after a quick profit. Based on my experience I will definitely recommend their services

Approximate cost of services:
$1.00
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Company Response

Thank you so much for your lovely and kind words! We understand the importance of appliances and we only wish to provide and service you, with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to offer wonderful service! Take care! Have a great summer! We are always willing to help. We appreciate you taking the time to comment and wish you only the best!

davetaneja99
davetaneja99
0 reviews Richmond Hill, ON
10/10

Service for dishwasher Kitchen Aid

The service man came in time and checked the dishwasher and fixed it. He was polite and efficient.

Approximate cost of services:
$129.00
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Company Response

Thank you so much for you wonderful, kind and concise comment! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer; anytime! Have a great rest of your summer!

Tessa
Tessa
1 review Ajax, ON
10/10

Fridge Ice Maker Repair

Having a built in fridge ice maker that works is a game changer! When I called to report that my fridge didn't make ice, a technician was quickly assigned and Zack came to assess the situation. Since a part needed to be replaced and it was on back order, Louisa kept me informed with update calls. Once the part became available, she called out to schedule the repair. Zack showed up early on the scheduled day, replaced the part, answered my questions, and left me with working ice maker. He was pleasant, professional, and efficient. I highly recommend the iCare team for appliance repair services.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your lovely and kind words! We understand the importance of appliances and we only wish to provide and service you, with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to offer wonderful service! Take care! Have a great summer! We are always willing to help. We appreciate you taking the time to comment and wish you only the best!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Stove Repair

I describe the experience of working with this company as convenient, easy, fast and reliable.

Approximate cost of services:
$450.00
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Company Response

Thank you so much for you wonderful, kind and concise comment! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer; anytime!

Private User
Private User
Private User reviews Markham, ON
10/10

Washing machine repair

iCare has done an amazing job repairing my LG washing machine. The technician right away knew where the cause of the issue and repaired it in one visit. He came prepared with the part pre-ordered. And my washing machine worked wonderfully after the repair. Thanks iCare.

Approximate cost of services:
$249.00
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Company Response

Thank you so much for your kind words! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer; anytime! Our technicians and staff do their utmost best to provide clients with wonderful service! Have a great summer!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Professional, courteous, knowledgeable

Everyone I had the pleasure of speaking with at iCare, including the person who called to schedule the appointment and the repair technician were friendly, polite and extremely professional.
They even followed up several days after the service call to ask if I was satisfied with the repair and if there were any outstanding issues.
A special thank you to Ali the repair tech. The pride he takes in his work is clear. Undoubtedly the best appliance repair tech I have ever seen.
I will be calling iCare for all my appliance repairs going forward!

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank you so much for your lovely and kind words! We understand the importance of appliances and we only wish to provide and service you, with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to offer wonderful service! Take care! Have a great summer! We are always willing to help.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about iCare Appliance Repair

Since our founding, we’ve worked with numerous clients throughout the area. Great service begins and ends with experienced and friendly professionals, which is why we put so much consideration into selecting only the best to join our team. We complete projects efficiently and on schedule, and go above and beyond to form lasting relationships with our clients.

CATEGORIES
Appliance Repair
SERVICES
Residential and commercial appliance repair
BRANDS
Whirlpool, Maytag, KitchenAid, LG
WEBSITE
https://www.icarerepair.ca/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
Credit, Debit, E-Transfer, Cash
LICENSES
Domestic Appliance Repair, Sealed Systems, Gas Appliances
LIABILITY INSURANCE
Yes
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