iCare Appliance Repair

Appliance Repair
Toronto ON M3J 2S4
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Appliance Repair
iCare Appliance Repair
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95%

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Reviews by rating (past 12 months)

Reviews for iCare Appliance Repair

Average customer rating:
9.6 10 (201 reviews)

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jasmine.zhoutoronto in Toronto
jasmine.zhoutoronto in Toronto
2 reviews Toronto, ON
10/10

Dishwasher Installation

Technician Zack arrived on time during the scheduled window, performed the installation professionally and helped me carry the uninstalled old dishwasher to the curb.

Approximate cost of services:
$195.00
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Company Response

Thank you so much for your kind and wonderful words! We appreciate your time, and your comfort is our priority. It was a pleasure to assist you and we are truly grateful to have you as our customer. Our technicians and staff do their utmost best to provide clients with wonderful and efficient service! We are always willing to help. Take care! Don't hesitate to call our office for any appliance needs at (647)-370-2828.

Private User
Private User
Private User reviews Vaughan, ON
9/10

Whirlpool dryer

Great service, and very efficient
Called to find out more specific time of arrival and was well handled
Technician was quick accurate and professional

Approximate cost of services:
$250.00
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Company Response

Thank you so much for your lovely comment! We understand the importance of appliances and we only wish to service and provide with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to give wonderful service! Take care! Don't hesitate to call our office (647)-370-2828 for any appliance needs.

Private User
Private User
0 reviews Toronto, ON
10/10

Prompt and professional service

Whirlpool dryer stopped heating. iCare technician arrived on time, finished the job quickly replacing the heating element and worked cleanly and precisely. Good job!

Approximate cost of services:
$250.00
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Company Response

Thank you so much for your lovely comment! We understand the importance of appliances and we only wish to service and provide with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to give wonderful service! Take care!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Dryer

We were very satisfied with the quality of service of both iCare staff and the technician.

Approximate cost of services:
$129.00
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Company Response

Thank you so much for your kind and concise comment! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer. We are always willing to help! Our technicians and staff do their utmost best to provide clients with wonderful service!

Private User
Private User
Private User reviews Toronto, ON
10/10

LG Fridge Repair

iCare was contracted through LG to come repair our fridge. A day ahead of the appointment, they called to confirm the details of my fridge and provide the 3-hour window when they'd arrive. They actually made it here early before the window, got the issue diagnosed quickly, and did the repair successfully. All people I spoke to were very friendly, highly recommend iCare if you need great service!

Approximate cost of services:
$300.00
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Company Response

Thank you so much for your lovely and kind comment! We understand the importance of appliances and we only wish to service and provide satisfaction! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to give wonderful service! We are always bettering the system to provide efficient care. Take care! Don't hesitate to call our office (647)-370-2828 for any appliance needs.

Jeffrey in Toronto
Jeffrey in Toronto
1 review Toronto, ON
10/10

Wonderful People to work with!

Referred by Whirlpool as my KitchenAid fridge was under warranty. Excellent communication, courteous & BEST appliance co. Ive dealt with. From the owner booking my appointment & understanding my requirements ( even offered to bring the correct part if my shelf needed replacing,) Technician was friendly & efficient. Also, Lady on the phone followed up to inform me that the technician was on his way. I have had many experiences with appliances service companies and ICARE RESLLY DOES!

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your lovely and kind words! We understand the importance of appliances and we only wish to service and provide with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to provide you with valid information and wonderful service! We are always trying to better the system to provide efficient care. Take care! Don't hesitate to call our office (647)-370-2828 for any appliance needs.

Dwight in London
Dwight in London
0 reviews Vaughan, ON
4/10

LG Dish Washer Repair

Was going well at first. The first diagnosis was simply a clogged drain hose and a broken check valve that needed to be replaced. Cleared the clog, and I was told that once the check valve is installed there will be no problem. So I was quoted $240 for the labour and $82.34 for the part itself. Paid the deposit of $184.24. But the next day after the valve was installed, the machine was still not working properly. And this time I was told that it is the problem of the sump and the whole thing will need to be replaced. And this time I was quoted $600+. It is not worth it at all since I could get a brand new decent dishwasher for just above 1 grand. So I decided to stop the repair. The repair guy told me the check valve won't be charged because it did not fix the problem. However they are charging me for the service call(which is fair), AND the check valve, which is the complete opposite of what I was told. I called multiple times attempting to discuss this matter. The lady on the phone told me that the owner Stan could offer me $20 off. But it is not justified at all to pay for a part for a failed repair attempt. I was told that Stan will call me in person real quick, but after hours of painfully waiting, I have not heard from anyone.

They all seem like nice and polite people, and the repair guy was working hard on the matter. But the moment I decided to stop the repair, it all turned into this frustrating loop of bargaining. They kept telling me that this is not a false diagnosis, it is impossible to diagnose this problem until the valve is installed. But from a customer's perspective, it is nothing but excuses for a false diagnosis and a failed repair. It is your job and responsibility to make an accurate diagnosis and repair. This is why we pay for the service. It makes no sense to make a wrong diagnosis and order the wrong part AND make your client pay for it.

I feel bad that it ends like this. They did not even refund me after the $20 off. But I'm done calling and waiting and bargaining over less than a hundred bucks.

Update: Stan tried to reach me but unfortunately I was at work and missed his call. Later I found that they refunded me $82.34 for the part. Kudos to that.

Approximate cost of services:
$185.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Dryer Repair

Very professional from the initial phone call through to the repair. Office was helpful and visit scheduled promptly. The part required took time to arrive (completely understandable these days) and the follow-up appointment was booked as soon as possible. The repairman was professional, knowledge, courteous, and explained the situation and the repair required. Would definitely use them again if needed in the future, and would definitely recommend this company to others.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your lovely and kind words! We understand the importance of appliances and we only wish to service and provide with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to provide you with valid information and wonderful service! We are always trying to better the system to provide efficient care.

onamcd
onamcd
0 reviews Markham, ON
10/10

Great Service

Great service from phone calls in advance to the day of service. Technician was professional, courteous, skilled and efficient.
Happy with our repair which was under warranty.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your kind comment! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer. We are always willing to help, and technicians and staff do their utmost best to provide clients with wonderful service!

Paul
Paul
1 review Markham, ON
10/10

Samsung washing machine broken

Our 6 year old washing machine broke for the 2nd time.
The icare technician was on time and called to tell when he would arrive.
He was very professional and took the machine apart and showed us the problem.
We thought we needed a new washing machine but he fixed it and it works perfectly. This is the 2nd time we use icare and I would highly recommend them to anyone.

Approximate cost of services:
$135.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for your lovely and kind words! We understand the importance of appliances and we only wish to service and provide with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to provide you with valid information and wonderful service! Take care!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about iCare Appliance Repair

Since our founding, we’ve worked with numerous clients throughout the area. Great service begins and ends with experienced and friendly professionals, which is why we put so much consideration into selecting only the best to join our team. We complete projects efficiently and on schedule, and go above and beyond to form lasting relationships with our clients.

CATEGORIES
Appliance Repair
SERVICES
Residential and commercial appliance repair
BRANDS
Whirlpool, Maytag, KitchenAid, LG
WEBSITE
https://www.icarerepair.ca/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
Credit, Debit, E-Transfer, Cash
LICENSES
Domestic Appliance Repair, Sealed Systems, Gas Appliances
LIABILITY INSURANCE
Yes
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