Pegasus Appliance Repair

Appliance Repair
Hamilton ON L8S 4S3
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HomeStars  >  Appliance Repair in Ancaster  >  Pegasus Appliance Repair  >  Good service but———..
Joan in Toronto
Joan in Toronto
1 review Hamilton, ON
6/10

Good service but———..

I had this company service my washer and they did a good job but when they came for my first service call they said if I had them do the repairs that they would not charge me for my initial service call of $79. They did the repair and weeks later when my Visa bill came in we noticed that they DID charge for the initial service. Sounds complicated but clever of them how they snuck it in the bill in a way you would hardly notice. Read your final bill entirely even if it is on a mobile phone not paper and check your TOTAL amount not your BALANCE amount.

Approximate cost of services:
$400.00
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Company Response

Hi Joanne,

Thank you for at least appreciating the good service you got. We always do our best to keep our customers happy.

As for the payment, what you wrote is just not right.

We never charge more than we suppose to charge, it's just not how we work.

On the first visit we did the diagnostic and you were given an estimate for parts and labor and we charged you only for the service call because you weren't ready to decide.

After you called us and decided to proceed with repair we waived the service call and initial service call charge went towards the parts and labor estimate you were given on the first visit.

After the job was done, you only paid the REMAINING BALANCE.

WE NEVER CHARGED YOU FOR INITIAL SERVICE CALL

We tried to explain that to you a few times and wrote very detailed explanation emails. We can't explain it better and we apologize for that.

Hope to see you as our customer in the future

Thank you