complete appliance care

Hired Darcy to fix Thermador cooktop fan which he was able to do for 275.00 for an hours work. Right after the fan was not working. He advised a new part was required but Thermador no longer made the part. Nothing could be done. Several months later an electrician was contracted to add plug-ins to kitchen island and he found the fan was left unplugged.
Several attempts were made to discuss this matter with Darcy but my phone calls and emails were ignored.
Very UNSATISFIED with Darcy’s work ethic and customer service regarding this matter.