Met with Project manager Eugene online and he guided us through the process. It's really cradle to grave. First he helped us with the design and helped us shop for all the parts. This was lockdown season so he went online with us and showed us all the parts he could source, making recommendations as he went. What he could not source, he help shop for (only one set of shelves). As we got closer to a final design, he brought samples home (as we were not allowed to go to any showrooms) to make sure we got what we wanted. He really went above and beyond what we expected. We got a 3d render to confirm the design. The crew that did the build was very polite and clean and Eugene stayed in touch throughout. We did end up changing one fixture in the middle of the build as the colour did not turn out to be what we wanted (hard to tell only online) and again, Eugene made it very easy to do so. The end result is gorgeous. This is a very easy recommendation to make. We will call them again in a few months to re-do our kitchen. They were responsive, polite and honest.