I asked if Jason could come re-mount a railing that was coming loose. I'd proposed a fairly involved fix that would require opening up the wall and adding additional reinforcement. Jason took a look and found that bizarrely the original installers hadn't even put in a wall anchor, and offered to just put in a 75 lb anchor. Problem was solved quickly and easily, and if it does end up needing the more involved fix, I'll happily contact Jason for the work.
- Company Response
Glad we could figure out a better solution for you Allen! Let me know if you need anything in the future. All the best