LG Home Comfort

Heating & Air Conditioning
Vaughan ON L4K 3R6
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Reviews for LG Home Comfort

Average customer rating:
9.8 10 (106 reviews)

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Shelly
Shelly
1 review Etobicoke, ON
10/10

Heat pump installation

We switched our heat pump and LG guys came well on time and took whole day to install the required stuff. The staff was professional and humble and took the time to explain changes made in home. I would recommend their services to everyone.

Approximate cost of services:
$8,900.00
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Michael
Michael
2 reviews Barrie, ON
10/10

Heat Pump Install

Heat pump install was very professional and well done. The contractors were easy to chat with and clearly explained the process to me. I was very comfortable having them in my home. They did a great job with the install and cleaned their mess after, which was greatly appreciated. Overall, U highly recommend LG Home Comfort.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for your kind words. We are glad you had such a positive experience with our team.

Samuel in Stratford
Samuel in Stratford
1 review Stratford, ON
10/10

Heat pump and ac

Had the system installed at the end of January from LG HOME COMFORT. it's a 3 head system. The whole process from consultation to installation was seamless. Staff was knowledgeable. Happy with the service and the system.

Approximate cost of services:
$19,000.00
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Company Response

Thanks Samuel! We are glad you are happy with your new system!

MacDonald Install
MacDonald Install
1 review Penetanguishene, ON
1/10

New furnace and heat pump installation

We arranged for an evaluation of forced air gas furnace and AC and replaced our aged equipment with a new FAG Furnace and Heat Pump as per the evaluation and recommendation. Since installation, we have had finished basement flooding due to external placement of the new heat pump. The extreme amount if water discharge was not discussed withvus at all prior to install. Our efforts to resolve have been met with silence. Inviting a tech to evaluate resulted in a service call charge and a promise to have a manager follow up. Months later, no follow up. We are now in a position of needing to hire a different company to advise and likely relocate the heat pump prior to beginning to resolve the water damage from water intrusion in to our finished lower level kitchen. Very unsatisfactory, considering this install was pushed to occur very quickly in July with absolutely no conversation regarding water discharge. Expensive lessen for us which is getting more expensive each day this continues to be unresolved. The photos provided really don't properly capture the ice dam that forms under the heat pump at minus temperatures, nor the ice hazard that has been created on the walkway running between our house and the neighbour's exterior foundation wall. At the moment, we are emptying more than a bucket a day of water that ends up draining out and down the side of our foundation, finding its way through our foundation wall.

Approximate cost of services:
$14,999.00
1 of 1 people found this review helpful.
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Company Response

Hi MacDonald family. We are sorry you are disappointed in the operation of your heat pump. At your last service call on February 12th, it was explained to you that the unit was operating normally and that a leak in your foundation wall- unrelated to any of the work that was completed by us.

Private User
Private User
Private User reviews Coldwater, ON
10/10

Heat Pump

Great Service!
Install was quick and completed to spec.
Product works great and has saved us some money already.

Approximate cost of services:
$19,250.00
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Company Response

Thank you for your kind words. We are glad you're happy with your heat pump!

Igor
Igor
1 review Bowmanville, ON
10/10

New new furnace installation

Went through quite a few appraisals and the price was anywhere from 8500 to 4000+ installation plus taxes. This company did not hide anything. He asked a couple questions check the size of the house and he immediately recommend the unit for $4500 included installation for the same unit that other company was offering for $6000. Thats what told me because they did not try to hide anything. Two guys came around 1030 and they were done by 2 oclock. Nice clean job.

Approximate cost of services:
$4,500.00
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Company Response

Thanks for the kinds words Igor. We are glad you had such a positive experience with our team.

Lovepreet in Brampton
Lovepreet in Brampton
1 review Brampton, ON
10/10

Service

Outstanding service from start to finish! Leon at LG home comfort went above and beyond to ensure our water filtration system was installed flawlessly. The water quality in our home has never been better. Highly recommend!

Approximate cost of services:
$400.00
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Company Response

Thank you for the kind review.

Shareq
Shareq
1 review Oshawa, ON
10/10

Heat pump installation

I used LG home comfort to install a new heat pump at my property. Everyone from the company was helpful and professional. The salesperson Arman, explained the process in detail. The technicians sent to install the heat pump were professional, and took great care not to leave any mess. They completed the job within a few hours. I would definitely recommend services from LG home comfort.

Approximate cost of services:
$7,100.00
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Company Response

Hi Shareq, we appreciate you taking the time to share your experience.

The O’Brien’s
The O’Brien’s
1 review Warsaw, ON
1/10

Heat Pump Install

I dealt with sales representative Cong, very knowledgeable and friendly. A few things were left out of the requirements for install, including that another line would need to be run to our thermostat. This meant we had to cut multiple holes in a recently drywalled basement, ceiling. The repairs were our responsibility. Not a big deal but would have been nice to know up front.

On the day the technicians came to install my Heat Pump they noticed they were missing parts that they needed to complete the job. This was realized after they had started the install and my house was without heat. I was then asked if I would go to the nearest hardware store and purchase the required parts myself, after already paying for the install. I was unable to do this as I had a child sleeping in the house. Eventually, they sent one of the technicians to get the parts after I called around to local hardware stores and located the part for them.

After the install, my igniter to my propane furnace began malfunctioning. My HRV system also began to have a burning smell. These issues were not present prior to this install. I live in a newer home and the system is only 6 years old.

I started calling LG Home comfort on January 19th to inquire about support. I left messages with them and my sales representative. I got no call backs, even though my sales representative claimed he prioritized my concerns.

I continued to call until I finally got someone on the phone on February 12th. They scheduled to come to my house today, the 16th of February in between 12-6pm. They never came, never called. Ive heard nothing.

This has been a terrible experience. Customer service is non existent. I do not recommend this company. Go elsewhere if you can.

Approximate cost of services:
$8,800.00
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Company Response

Dear O'Briens. Your unfair expectation that we should be responsible for a piece of equipment, your furnace, when we installed a different piece of equipment is what has led to your dissatisfaction. As per the service report, your furnace was not regularly maintained as per manufacturer specifications and your filter was extremely dirty, which led to parts failure. Our team did their job by making recommendations on how to get your heat going, however you did not want to bear and cost or responsibility for the furnace repairs. Our team did take and return your calls and a service team was dispatched to your home as quickly as possible.

Apples11
Apples11
1 review Mississauga, ON
10/10

Hvac installation

Danny and Harmon did the installation for our new unit. Their service was excellent , professional and courteous. I would recommend them and the team that worked with them for any job they do.

Approximate cost of services:
$12,274.00
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Company Response

Thank you for sharing your experience and for your recommendation! We really do appreciate it.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about LG Home Comfort

Currently Offering 6 Months Payment Deferral on all New Installations

Air Purification

The air in your home, for the most part, is the same air being re-circulated over and over again - contaminants included. These contaminants include mold, viruses, pet dander, pollens and household toxins to name a few. There are a variety of options for air purifiers, at all budget levels, that can help you take the next step in a healthier home. LG Home Comfort technicians can guide you through the simplest room solutions right up to whole home air purifiers with hepa filters and UV-C lights. At LG Home Comfort we are confident that we can find an air purification solution for your home.

Contact us today to book your air purification installation.

Water Purification

Your homes’ water is an essential part of your everyday life - everything you do in your home requires it! But did you know the quality of your water can also affect the efficiency and lifespan of your appliances? Hard water can cause internal build up of minerals in your washing machine, dishwasher and hot water heater. The level of water purification your home needs depends on the combination of your current water and what outcomes you are looking for.

We offer a full range of water treatment options: softeners, chlorine & iron filters and reverse osmosis units. Allow the LG team to test your water, free of charge, and design a water purification system that gives you the best water possible.

Contact us today to book your water purification installation or a complimentary water test.

Heating

Whether you require a tune-up, seasonal maintenance or a new furnace, let our professional team of technicians evaluate your needs and walk you through your heating options. A poorly designed and installed system can lead to low efficiency and increased operating costs - at LG Home Comfort we take the time to customize each installation to ensure peak performance and efficiency.

Contact us today to book your tune-up, seasonal maintenance or a new furnace appointment.

Cooling

When it comes to cooling, reliability and consistency is key. Every home is unique, which is why our team will take the time to assess your home, your cooling needs and come up with a solution that fits your needs and your budget.

Contact us today to book your AC repair, maintenance or installation appointment.

Water

Installing over 1000 water heaters per month, we are experts at heating your home water. Whether you need a simple repair or a new system, our technicians will walk you through the process and explain your different options. Our no-pressure sales guarantee will ensure that you can make a decision in your own time, with all of the information you need.

Contact us today to book your water heater repair or installation appointment.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Water heaters Tankless water heaters Furnaces A.C. Water purification Air purification
SERVICES
Water softeners Iron filters Chlorine filters Reverse osmosis Maintenance plan
WEBSITE
https://www.lghomecomfort.ca/
YEAR ESTABLISHED
2017
PAYMENT METHOD
e-transfer, cash, cheque. All Card payments debit and credit
LICENSES
Fully Licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too small or big
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, kindly ask for details.
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