DECKS & FENCES BY DESIGN

Decks
Burlington ON L7L 5J6
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Decks
DECKS & FENCES BY DESIGN
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Reviews for DECKS & FENCES BY DESIGN

Average customer rating:
9.1 10 (11 reviews)

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Santas in Burlington
Santas in Burlington
1 review Burlington, ON

First Review

0/10

Terribly built fence

We hired DECKS & FENCES BY DESIGN to replace the fence between our house and our neighbour's that we removed ourselves. Firstly, they didn't put the posts in the same locations which caused issues with our existing patio and created extra holes drilled in our brick house. Then they put the fence boards too far apart after we told them we wanted them closer together. They hung the cross boards (stringers) at all different heights for no reason. We decided to remove the fence boards ourselves and re-hang them at a closer spacing. Instead of firing this company at this time, we asked them to finish the job and build our 2 gates. They built the gates and didn't hang them level and didn't even get them the correct heights. We rebuild the gates and hung them ourselves.

1 of 2 people found this review helpful.
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Company Response

Hi Santas,

Thank you for your review however since we only met briefly at our first consultation this review is solely based on your neighbors word and unfortunately it is just one side of the story.

We take great pride in our work ethic, quality and have successfully built 1000's of feet of fencing over the past 14 years and continue to do so.

Firstly the board spacing was 1/8" greater than what was originally mentioned, also we were never given a fair chance to correct this concern since the day after the installation, on a Sunday, we received an email that they had begun to remove and re-install the boards on several sections themselves which at this point they preferred to reboard on their own accord saying it wasn't an issue for them and they would be happy to do so and end up reducing the gap to half of the original spacing request.

Secondly the 2 or 3 sections of bottom rail that ended up at different elevations was due to the fact that our team had spent an hour or two of time raising and lowering the sections by Johns request and oversight until he was happy with the final elevation. Therefore during all of the back and forth, there was a couple of sections that had some differences among all the changes that we acknowledged and we had lowered at the next visit.

In addition, When we left the gates were sitting at a perfect level with each other on the top. We had even pre measured the heights with John and discussed the exact spacing below so that when it opened it would not jam against your interlock stone due to its higher elevation behind the gates.

There was not a mention of any interlock/patio issues due to post locations at any point of our on site reviews . Yes all of the old footings were removed by your neighbor John and we did our best to place the post in the centre of those open holes that he had dug after which our team cleaned the holes to all the proper depths and cemented them in. We did not receive any reference lines to put the new posts in an exact location so the gate post ended up 1 to 2" further than the old one.

We did everything to make this right to their expectations and we truly wish that the outcome had been better for all parties involved.

Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DECKS & FENCES BY DESIGN

Decks & Fences By Design was established in 2007 and has been serving Burlington and the golden horseshoe since 2017.

​We are a specialized construction company that focuses on using quality products to deliver our clients a beautiful and funtional space.

We look forward to hearing from you regarding your next project.

CATEGORIES
Decks
SERVICES
Decks custom low maintenance Fences wood iron and composite
BRANDS
Azek/Timbertech Pro installer Decorators decking Pro installer Fiberon decking pro installer
SPECIALITIES
Decks Fences Cabanas
WEBSITE
http://www.dnfdesign.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
Visa, Paypal, E Transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
1500
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 Year warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.