Superior Plumbing & Heating

My old water heater quit working and I knew it had to be replaced. I called this company to get a quote over the phone but they said that someone has to come to my house to do that and I have to pay $99+tax service fee. They never told me on the phone that if I have to cancel this appointment I would have to do it 3 hours before of the start of the appointment window. Unfortunately that was the first company I called. Meanwhile I called two other companies and they gave me a quote over the phone. I would've liked to cancel the appointment but I was unable to do so because I had less than 3 hours from my appointment. Also if I wanted to cancel within the 3 hours cancellation window the cancellation fee would've been $125+tax which more than the service itself. The plumber showed up and quoted me more than $3600. The other two companies quote was $1200 less over the phone.
I think this company makes money on giving overinflated quote on site. The home owner is either going to pay their ridiculously overpriced work or pay the $99+tax service fee for a less than 10 minute visit. I don't recommend this company.