Assured Basements, true to their name give you that sense of assurance in their work from the beginning till the end of the project. They stand by their word and see that the entire job gets completed to our complete satisfaction. Our basement project was completed in 5-6 weeks as they promised.
I had been desperately and patiently looking for a basement contractor for several months and when we came across Assured Basements we knew we have found the right one. We signed the contract without hesitation on our first meeting with Muneeb who made us feel comfortable and confident about every aspect of the project and dealt with it very professionally. Our next meeting was with Ryan, Andrej and Hollis who with their expertise mapped out the entire layout planning everything accurately based on our requirements.
Our experience at the design center with Ryan was great. Even though I kept changing my mind about my choices, he was patient, friendly and very helpful so the entire process of selection was smooth. Not only that, he worked with every detail at every stage of the project to see that we are 100% happy and fully satisfied with their work. Through out the entire project Ryan, Andrej, Hollis, Nathan and the rest of the team dealt with everything in a very professional manner. Each and every one of their crew did a neat job and even cleaned up before they left everyday.
What impressed us most was the transparency of their dealing, their honesty, sincerity and dedication to work.
Their app called the 'Buildertrend' is amazing. You have to instal it on your phone. It shows you not only your invoices, design selections etc, but the entire schedule for your project so you know what work is being done and when - whether it is framing, electrical, plumbing etc. This app plus the whats app group made it easy for us to communicate with the entire team so that we we were up to date with the entire project.
Another important point to mention is that Assured basements meet with all the fire safety and electrical codes (they give you the ESA certificate once the electrical work is completed) as well as mould protection guarantee thus ensuring health and safety in your basement space.
Dedicated, hard working, meticulous, efficient, responsible, reliable and above all very professional are just a few words to describe the Assured team because they deserve much more than that.
I cannot forget to mention Peter who did an excellent job building our staircase, staining the steps so perfectly that gave them a natural look. What a smooth and beautiful finish! Also hats off to Nathan who not just managed the entire project professionally but also completed all the finishing touches happily with a smile on his face, without showing any displeasure to the minutest flaws I pointed out (picky as I am) such as a nick in the wall etc.
Thank you Muneeb, Ryan, Andrej, Hollis, Nathan, Peter and the rest of the entire Assured Basements team for your great work and excellent service. Our basement now looks so spacious and beautiful and we love it. We can never be more happy!
I have already started spreading the word about Assured Basements to my friends, relatives and neighbours and will continue to do so. My only request is: "Please keep up your quality standards no matter how big you grow". All the best to you!
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- Company Response
Thank you for your detailed feedback, Fouzia! It was a pleasure working with you, and we hope you're enjoying your beautiful new basement :)