They sent a junior technician whose English was poor, although he was polite. For the first (diagnostic) call, he spent the entire call on speaker phone with his supervisor, who had trouble understanding him, lost patience and yelled at him. It was very unprofessional. I eventually couldn't stand it and spoke to the supervisor myself. On the second visit (repair) he kept the speaker off but it looked like his supervisor guided him through the whole job. It eventually got fixed, but took a long time.
- Approximate cost of services:
- $250.00
- Company Response
Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we sincerely apologize. Your feedback was shared with our team, and we look forward for the opportunity to provide you with Appliance Service again in the future and exceed your expectations…. I invite you to send me a direct email to reviews@belatyltd.com to fully investigate and provide you with a follow up….Team Belaty.