My 13 year old garage roof was leaking and I wasn't sure that the original contractor would address the problem so I decided to look for someone else. Frank was the first to respond and very quickly. He was patient while I sent pictures and explained things and a lot of back and forth. Must have taken more than 20 minutes of his time overall.
The punch line is that the original contractor said that he would come by and fix the problem so I had ended up wasting his time. I figured he'd think that I was a flake after all that nonsense but he was very nice about it.
It's usually difficult to tell anything about anyone when you're just emailing each other but sometimes, as in this case, that interaction can be as good as meeting in person. He was professional, understanding and came off as a nice guy.
In fact, he will be the first person I contact for my next roofing needs.