Eden provides a good alternative to an annual contract giving you plowing services at a fixed rate per plow. No more of the zero sum game of fixed price per season where either the homeowner or contractor loses if the snow is too much/little.
I had used them for 2 years where I was asked in the 2nd year if I wanted to renew, which I did. In the 3rd year I moved to a new home without a driveway and because I was asked to renew before, I didn't think I had to cancel and then got a bill on the first snowfall for plowing my old home! I asked for a refund and they refused.
Eden presents themselves as an online service with an offline product. They should follow online service standards (as well as offline plowing services with annual contracts) and ask customers if they wish to renew. To then refuse to refund the charge for plowing someone else's driveway is terrible customer service.
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- Company Response
Please contact our customer service team by phone at 1-866-932-4884 or by email at firstname.lastname@example.org and we can clear this up for you immediately. Sorry for any inconvenience this has caused.