I appreciated the efficient organization of this flooring company. They have an administrative assistant (Vivian) who will communicate with you promptly. All my emails were answered in less than 24 hours, and she even called me a few times to answer my detailed questions. Vivian sent me colour samples from digital files, as well as samples in natural light.
Allen, the contractor, is also a very wise individual. When he came to assess my property, he pointed out very specific details that other contractors failed to mention, which would have impacted our final results (such as curvature of the walls, transitioning from one room into the other, the width and height of our flooring options) and he helped guide us to pick the perfect floor type to match our goals.
Allen's team arrived promptly on the day of our repair (we experienced a flood so we needed the hardwood floors in our bedroom replaced). They finished the job in half the estimated time (4 hours instead of 8 hours), and they disposed of all the materials. Even after the project was done, I had some further questions which Allen called me to answer promptly. We're very pleased with Orca flooring!