West Coast Windows

Windows & Doors Installation & Service
7533 Progress Way Delta BC V4G 1E8
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Egroeg in Surrey
Egroeg in Surrey
3 reviews Surrey, BC

Window replacement

Quality of windows is superb, no issues whatsoever. Installers worked diligently and at the end the installation was really proper. However, we think the project didn't run smoothly due to poor planning. Troubles started when the measurements were done incorrectly and all 6 windows came small. The installers mastered to fit 4 out of 6 by building a wooden casings around which ultimately made the trick but unfortunately also made an already small bathroom window even smaller. Surprisingly we were told that we would've had to pay for re-manufacturing that window if we wanted it bigger. This explanation didn't make any sense to us as we expected proper measurements in the first place and not excuses. The other 2 windows had to be re-manufactured anyway as building wooden casings wasn't a viable option. Naturally we didn't have to pay again for those 2 windows, however when they arrived a couple of weeks later the glass of another bathroom window wasn't obscured as ordered. It had to be re-ordered and replaced at yet another time. We had the crew come in 3 times instead of what was advertised as a one-day job. Not easy to rate the company performing as described, there is definitely a room for improvement when it comes to planning and managing. However with that said we say we are satisfied with the quality of product and end result which combined with a lifetime warranty allow us to recommend the company for similar projects assuming those organizational issues will be fixed.

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