apologize for the wait. Your refund request has been submitted on the 14th of April. At this time, we are waiting for it to be processed.
- Company Response
Hi Amind. I am unable to locate you in our database so I am unable to refer your issue to the proper department. We do apologize for any inconvenience, however, our monitoring contracts are one year auto renewable and we require written cancellation 30 days prior to your auto renewal. If our accounting team has agreed to process a refund for you, this is a special exception and can take 30-50 days to process. If I can be of further assistance please do contact me directly and I will be happy to assist. Mirella, Sales Manager, 1-866-247-4999 Ext 2235.