I have been a customer for over a year without incident. Recently when my alarm keypad showed a "failure to communicate" code, I called and asked for tech assistance. The tech insisted it was my telephone line. He insisted I had a VoIP line, which I do not. He insisted that it was a digital line. I KNOW I have a traditional home phone. He insisted this was a phone line issue. Several calls and hours spent with my phone company, including a half day off work to wait for them to come and test the line, it has been determined my phone line is fine. I then called the Monitoring Centre to test the alarm again (waited on hold for over 20 minutes) and again the whole cycle started all over again...it's a VoIP line (no it's not) blah, blah, blah. I have been two weeks without proper alarm service, still not working. I can't get no satisfaction, as the song goes. I cannot recommend this company....
- Approximate cost of services:
- $100.00
- Company Response
We do apologise for any inconvenience ... I believe we spoke this morning and as you know we are setting up a free service call to investigate the issue. Please feel free to contact me again directly Sandi as I am very happy to assist in resolving this issue. Mirella, Sales Manager 1-866-247-4999 Ext 2235 or mirella@themonitoringcenter.com
We are hoping our attendance met with your approval and has resolved all issues Sandi!! Thank you for allowing us the opportunity to make it right.