The work is to cap the stair case and replace the handrail. The price is average of 3 quotes. The installers start work after 10:00 am and was one day late on starting the job. The installer wanted to start prep-work one week ahead of scheduled day. It took 5 explanation, in different way, for the installer to understand that the job site is not ready for him to start.
Installers did not have the basic installation materials for the job. He was asking to use the home owner materials like : 3/8 plywood for the landing subfloor , rags for cleanup and the mud for filling in gap.
The workmanship is below average. One of the picket post is not glue in properly and he said that the latex caulking would hold it. The screw plug were not sanded flat. Finish of the nosing was peeling off.
We were left waiting till the day before to know IF the installer would show up next day.
Most of the deficiencies are fixed but we can still see the nail holes on each steps. The are about 6 nails hole on each step. The holes is now the same color as the stair but the dimple is there still.