Reliance Home Comfort

If you want to burn your money and your family to suffer... count on reliance.

I'm on day 3 of a brand new rental air conditioner breaking from Reliance and phone call #7. It was 28 degrees in our 1 year old's bedroom last night as a heat warning moves through the city.

Our original appointment was 8am yesterday. The technician arrived, said he had to schedule another team, and then backed into a neighbour's car on the street as he left.

The appointment for later that day scheduled between 1-5pm failed to show up entirely. That's after 2 calls verifying that someone was in fact on the way.

Then 6pm the situation was "escalated" to the local service area and someone would definitely be calling me back and coming to solve the issue. No call back and no service that night.

This morning no appointment was ever scheduled. After an 8am call to their number was told that I would receive another call back and the earliest appointment was for the following day. 2 hours later without a call back I call service again... and there is only a record of a cancelled appointment from their end. Nothing booked. And told again that somebody will call me back to schedule service.

Renting equipment as part of their "service" plan is quite possibly the best waste of money you could choose. You may as well pour lighter fuel on the cash... it would at least be more enjoyable than dealing with this company and, if it's your furnace that broke, keep you warm in the winter (or as hot as a broken AC is in the summer but at least they wouldn't have your money).