Reliance Home Comfort

Reliance has sent a contractor to install a new water heater in my house and after they left I have found out that some tools are missing. I have called Reliance and told them that probably the contractor took my tools by mistake. They assured me that they will follow up on this matter with me within a week. After Almost two months I was still waiting and I called back to question the outcome of my complain and finally a week after recieved a phone call from Reliance told me that their contractor informed them that they have not the tools in their position. Finally after a long discussion Reliance suggested me that next time if I dont feel comfortable and if dont trust the service contractor stay with them watch them carefully make sure they dont take anything from your house but we dont have any responsiblity and can not do anything about it. The contractor get paid $300-350 to install a water heater so what if they could take $200 worth of goods from people, knowing it would take long time anyone find out and even if they do how they can proove it.