When I called Reliance with a complaint about my water heater making a lot of noise an appointment was made immediately. I was surprised they would send someone on a Saturday. Ryan was excellent. He explained everything he was doing, worked quickly and efficiently and he gave me some literature on the products I asked about. He replaced our faulty hot water heater with one he had in his truck so there was no need for a second appointment. It was taken care of right away. The only complaint I have is they send technicians alone to remove a heavy tank that is full of calcium and it has to be lifted up a flight of stairs. Twelve years ago when our old one was removed there were two guys and they still had difficulty moving it. Ryan deserves a raise (oh and the total cost? $0 since its a rental).
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- Company Response
Thank you for the review and taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica