Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
Write a Review
Write a Review

Matthew Buckley in Georgetown
Matthew Buckley in Georgetown
2 reviews GEORGETOWN, ON

Water heater repair

Considering a previous bad billing experience and everything I'd read on here, I was expecting the worst when I contacted Reliance about a problem with my water heater rental unit.

But, the two guys that fixed the problem were quick and did repairs that made sense.

I was given an afternoon service window (1-5pm) and they arrived well within that.

The problem was with the thermocouple and a (slightly) leaking drain outlet.

They installed a brass drain cap on the outlet. For the thermocouple, they didn't carry the part. It sounds like a common part you'd carry lots of, so, from what I've read here, I expected that'd mean a second service call at some unknown future date.

But, rather than wasting a trip to the parts supplier, they went to Canadian Tire, got the part, installed it, and now it's up and running again.

So, no complaints about this service call.

Approximate cost of services:
Was this review helpful?
Company Response

Great news Matthew. We appreciate the feedback and value the time you took to share this experience. Thank you. RM