I decided to rent a water heater from Reliance at $ 19.94 per month without being informed the contract was for 7 years! When they sent it to me, I said I hadn't agreed to 7 years and hadn't signed anything. They told me they would search their phone records as I must have verbally agreed! I laughed and told them I would never have verbally agreed and in any case a verbal agreement is not sufficient for them to hold me to the contract and I wanted to terminate. In the mean time they have sent me a buyout option for $1070plus HST! The heater they installed is listed at Home Depot for less than $400. So I'm not recommending any one rent a water heater from this company!
- Company Response
I am so sorry to hear this. Please email me email@example.com and I would be happy to help.