Newly installed in 2015. Issues came since 2017. Reliance is not immune from bureaucracy. The process of finally fixing it right takes 5 to 6 visits from reliance. All seemed to be contract technician. Finally their own technician, a very skillful and thorough young man, fixed the problem. Now it runs wonderfully. I am very satisfied with the gentleman who finally fixed my almost new AC. To be fair, no machine runs perfectly forever. But I am disappointed that it broke down so fast (2 yrs after it is installed), and, most importantly, it takes so many visits to finish the job, especially the last break-down happened during the heat wave in early July. I have mixed feeling for the choice I made with Reliance. One thing for sure: any company would be lucky to have that last technician visited me (and fixed the problem) on their back. Reliance: fix your response system - you are wasting your money for no result.
- Company Response
Thank you for your feedback. I'm so sorry to hear about the repeat visits. If any additional assistance is needed please email me email@example.com ~ Penny