Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13493 reviews)

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Allan from Brampton
Allan from Brampton
2 reviews Brampton, ON
10/10

New High Eff Furnace & New Aircon

When me and my wife decided to change our very very old furnace and airconditioner we really need to do a research because of the cost involved. There are almost 10 different HVAC companies that came to the house assessed the situation. I was very hesitant to commit to any of them because we are staying in a townhouse with very strict regulations about everything that needs to be done. It should be according to the condo code. Every company gave their honest opinion about the installation, some of them are very unrealistic especially in the prices and installation process. That is when we really need to choose one among the 10 companies. Only one stood out from the rest, it was Reliance because of the professional approach made by Nima. Nima is very experienced and he has done installations in the past, so he was able to explain very well to us. Few days before the installation Nima was so kind to bring the installer, Ibrahim, over to my house and did the assessment. The installers came on time, laid the carpet down to preserve everything on their way. They were very careful and very professional and real expert. They worked fast and with precision. Real pro. They did the install in one day. The only hiccup was when the wireless thermostat was installed, and the system was tested. It did not operate the first time because of some issues. Ibrahim had to call somebody to assist, eventually everything worked out fine. The Redlink wireless controller was also not configured by the installer, but, Nima came over few days after and set it up. He also worked so hard to process my rebate. I highly recommend Reliance and of course Nima, a real expert and professional on his field. Thank you Nima, Ibrahim and his team for the work well done.

Approximate cost of services:
$6,000.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

Carolyn from Garson
Carolyn from Garson
1 review Garson, ON
10/10

Service

Water tank replaced by Josh Wessler 0985, so pleasantly surprised by this service. He rolls out the red carpet, changed the tank in 1-1/2 hour. Knowledge, polite and oh so efficient! Hapy

Approximate cost of services:
$0.00
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Company Response

Thanks for sharing Carolyn. Glad to hear that this was resolved quickly. ~ Rich

Jeff Clayton from Burlington
Jeff Clayton from Burlington
1 review Burlington, ON
10/10

water heater repair

Oct 10. No hot water. Called Reliance for service and Daryl #2109 was here earlier than expected. He checked out the unit thoroughly and discovered problems not indicated by the codes on the controller which he fixed as well.
He commented on a slight gas smell when he came into the house and took time to check all the lines for leaks. Found a small seepage at a coupling in the main line coming in from the meter which he tightened and made sure was stopped before he would leave.
Excellent service
Thanks

Approximate cost of services:
$0.00
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Company Response

This is a wonderful story that I will be sure to share with the team Jeff. Thanks for taking the time to provide this valuable feedback. ~ Rich

Emerson from Thunder Bay
Emerson from Thunder Bay
1 review Thunder Bay, ON
8/10

Hot Water Tank Replacement

Although it took three days to get a service tech, when my hot water tank sprang a leak and had to be replaced, Zac, employee number 2476, was here bright and early and had the tank replaced in no time at all. Thank you Zac.

Approximate cost of services:
$28.25
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Company Response

I'm very sorry to hear about the delay Emerson but appreciate this feedback. I will be sure to share this valuable information with the team. Thank you. ~ Rich

Jeanette Lennips from Georgetown
Jeanette Lennips from Georgetown
1 review Georgetown, ON
10/10

Hot Water Tank Leaking

My hot water tank started flooding the basement this past Wednesday and on Thursday the serviceman Joey D. showed up to save the day. He was able to assess the situation, explain what happened and able to replace the hot water tank within a few hours. He laid out runner mats from the front of the house to the back and wore boot covers to ensure the house stayed clean and was not damaged. Joey made a bad experience of a flood a little more palatable with his excellent service.

Approximate cost of services:
$183.06
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Company Response

We sincerely appreciate this great feedback Jeanette. Thank you very much for taking the time to share this experience. ~ Rich

Zhuoren from ??????????
Zhuoren from ??????????
1 review ???, ON
10/10

AC repair, Hot water tank maint.

I was experiencing some hard time with no AC and no Hot water. Reliance sent Tech Joe and Saul who are from Flan Air came in and help me fixed the problem. Their service is highly recommended. And they really compromise for my time schedule.

Approximate cost of services:
$1,000.00
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Company Response

Glad to hear this. Thanks so much for sharing. ~ Rich

Paul Grimard from Dundas
Paul Grimard from Dundas
3 reviews Dundas, ON
10/10

New furnace & air conditioer

I was very disappointed with the installers that arrived early Monday morning. The sales representative had informed me that the water heater would have to be moved to accommodate the installation; I told this to the guy working on the furnace before he started; but he responded that it was not necessary.
It took them the whole day to complete the project. At the end of the day I checked the new air conditioner and enquired if the air intake and exhaust pipe installation being side by side and only projecting 2” beyond the face of the brick was correct and was told that it was. I called Reliance and informed them that they had only provided a 1” furnace filter in lieu of the 5” filter we had purchased; and that they had left scuff marks on all the stair nosings when moving equipment in and out. The next day a Reliance serviceman Jeff #1023 showed up with just a replacement 5” filter. He informed me that the installers they sent were sub-contractors and that he would have to return with a helper to basically redo the job properly; but that they could not come back until Friday. The Reliance servicemen Jeff and Bill #1098 did a GREAT job rectifying the project, and in half the time. Before they left Bill asked me to come outside and see the changes he had to make to the air intake and exhaust pipes in order to bring them up to code. I am very pleased with the service I got from Reliance; it was unfortunate, however, that they sent incompetent men initially.

Approximate cost of services:
$10,000.00
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Company Response

We appreciate you sharing this Paul and thanks for taking the time to provide us with this feedback. I will be sure to share this with the team so as to provide them with this information. Thanks again. ~ Rich

Peter from Cambridge
Peter from Cambridge
1 review Cambridge, ON
10/10

replacing water heater

Just to thank Mike #1561from RELIANCE home comfort in Cambridge Ontario for a very professional attitude, work ethic and efficent job in replacing my water heater a real professional.
Thank you

Approximate cost of services:
$25.00
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Company Response

Wonderful news. Thanks for sharing Peter. ~ Rich

David Gallagher from Garson
David Gallagher from Garson
1 review Garson, ON
8/10

furnace inspection + replace

Furnace was over 20 yrs old,had inspection done. Ryan #1558 was quick & efficient. Suggested we look into new furnace...called &made app't. Installers Luc & Kory were very good & friendly.

Approximate cost of services:
$8,300.00
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Company Response

We appreciate the time you've taken to share this feedback David. Thanks for choosing Reliance Home Comfort. We value your business. ~ Rich

liam
liam
3 reviews Pickering, ON
10/10

Furnace and AC

Hi all, just want to thank Shae from Home Comfort Reliance for fixing my furnace. It's great to not have to worry about expensive fixes with my existing old HVAC system(10 years old).

Approximate cost of services:
$0.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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