Reliance Home Comfort

Within an hour of placing a call to Reliance a service technician was at the door. He quickly assessed the situation, told me my options and then focused on doing the job of replacing the unit in as effective and efficient manner as possible. He was polite and professional and left the premise without any mess. I was very pleased with the service.

Please note that the review was positive relative to the service provided by the technician only. However I am not pleased with the Home Comfort program as I now find it just as misleading as the competitive door to door sales people. I pay a monthly fee for the Home Comfort plan under the understanding that the water heater I rent would be replaced at no charge if problems did occur. Yet when the technician is on sight to do the work, he advises me that I need a vent for the new water heater that will cost me $500.00 to install. The old water heater that has been in place for over 20 years never needed a vent. Why is this not covered under the plan. More importantly why is this information not provided in your material about the benefits of Home Comfort.
Misleading, is it not? And equally disappointing on the Home Comfort plan that acts as an insurance policy and implies no cost.....when in fact it is costly.
Time to reconsider plans and let people know that Reliance Home Comfort is not all it is made out to be.

My water heater started to leak I didn't know what to do and as my husband was in the hospital I called Reliance as we had always dealt with them. Norm Wong came and we discussed what I wanted to do and that I wanted to go with a tankless water heater and also a new and more efficient furnace. The young men who came to install the equipment were prompt and very polite and cleaned up after themselves. Norm was most helpful and came by on the day of installation as well as a few weeks later when I had some questions. I am very pleased with Reliance and Norm as their representative. Beryl

Derek (employe # 2393) was quite punctual, arriving right in the specified timeframe. He was quite knowledgeable and explained what he was doing during our furnace inspection. He helped us understand our current protection plan and what is covered. He recommended services that would benefit us and nothing we did not require. He answered any questions I had regarding the need for recommended services and suggested timelines

We always ask for Jon Cefai from Canadian Air systems to carry out the maintenance at our premises. He has been taking care of our service for the past almost 3-4 years and we are very satisfied with his prompt and excellent service. We would want only John Cefai to attend our service calls for the Air Conditioner as well as Furnace

My hot water tank quit yesterday, I call Reliance and I am very please with the politeness the person was on the phone and how helpful he was sorry in didn't catch his name, but he set me up with a new hot water tank the next day. Ryan Clancy was very polite and good at what he did ,he did a great job and fast. Just want to say thanks.

John Saliba from Reliance was able to fix the rattling in my furnace that was due to a loose shelf that was supporting the AC coil. It was professional, polite and answered all my questions. Couldn't have asked for more. It's been over a month and it is still fixed. I am very pleased.... it did make the home comfort plan worth it.

9/26 3 pm tech Brandon from sub "Spectrum" came. No clue on what he was doing. Poorly cleaned ignitors with steel wool I provided. Left after telling me to have unit descaled.
9/27 8:30 am Reliance tech Adam BEA1234 cleaned ignitors & entire unit. Very professional. Lots of good advice. Thanks

David Tran from Flan~Air was amazing. Fast service and had the part that I needed with him and got it fixed right away. Very friendly and polite. Clean with the job too. Very happy with the service I received.

furnace wouldn't startup. Thanks to Ryan #1558 found the problem quickly and professionally due to a dead squirrel that went down the vent and needless to say the decomposed little body was soon disposed of. Super warranty on our furnace . Thanks Ryan for such a strong stomach..

Reliance is one of many services I have, however anytime I have called Reliance I speak to a human and will state that is great. I must further state they are by far the best service company I have ever dealt with. THANKYOU

Ross Park London Ontario