Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13493 reviews)

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Natalie Svadjian from Woodbridge
Natalie Svadjian from Woodbridge
1 review Woodbridge, ON
10/10

Service

Writing to note the incredible service received from Scott Mill from Flan Air with the issues we (Stephan and Natalie) were experiencing with our rental hot water tank. Highly recommend sending more service calls his way as your clients will not be disappointed.

Approximate cost of services:
$0.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Richard Beaupre from Sudbury
Richard Beaupre from Sudbury
1 review Sudbury, ON
10/10

Hot water tank repair

Hot water tank was leaking. Reliance sent Andre out initiially. He was awesome, recommended tank replacement & helped to arrange same. Next day Matt responded. He was amazing as well. Single-handed he removed a 60 gal. tank & replaced it. Both staff were so courteous & customer service oriented. I was amazed. Thanks so much.

Approximate cost of services:
$1,000.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

delia0521
delia0521
1 review London, ON
0/10

Water heater

First of all I would like to say thank you to Brandon to the technician who showed up at my house he was very polite and helpful on the other hand Reliance is not good in returning calls I called the head office about 1month ago still waiting for some one to call me back my issue it is that I had the water heater go over night which caused a flood in my basement I had to call my insurance it was a significant damage so I wanted to see how reliance will help me with the deductible I had to pay

Approximate cost of services:
$0.00
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Company Response

I apologize for this experience Delia and will certainly do my best to assist. Please contact me at rmassingham@reliancecomfort.com with more information and I will be sure to escalate this issue to our Customer Solutions Team for follow up. Thanks in advance. ~ Rich

Carrie from Hanmer
Carrie from Hanmer
1 review Hanmer, ON
10/10

Furnace/AC

Reliance here in Sudbury was amazing. Greg (Sales man) went above and BEYOND his call of duty.He came to my house to re tape a few areas on my furnace. The installation men were really good as well (Dan&Chris). Thanks +++ Reliance!

Approximate cost of services:
$8,000.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Barbara-Jean McNeil from Tillsonburg
Barbara-Jean McNeil from Tillsonburg
1 review Tillsonburg, ON
10/10

hot water heater

Joe recently replaced our water heater. He was very competent, and professional as he worked, taking time to minimize any water leakage in our house. Joe provided excellent, friendly service in our home. He is a real credit to Reliance!

Approximate cost of services:
$200.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Tanya O'Brien from London
Tanya O'Brien from London
1 review London, ON
10/10

Install Furnace and A/C

From our salesman Dean who quoted our price and took measurements to our two installation men, we are very satisfied with Reliance and would recommend them to any other family looking for a furnace and/or air conditioner. They were on time, courteous and got the job done properly and in good time.
Thanks.

Approximate cost of services:
$6,000.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Helen McLaughlin from Sudbury
Helen McLaughlin from Sudbury
1 review Sudbury, ON
8/10

Repair Hot Water Tank/Heater

We live in Sudbury, On. and required a service call for a leaking hot water tank. I tried contacting the company through the webpage email form. I did this twice with no response. This process was over a period of 5 days. A garbled message was left and I had to try Star 69 to determine the phone number of the caller. I called and called and called and called and no one answered the phone. My husband ended up driving to the company office to finally speak to someone. The manager agreed it was a frustrating experience and said help would be given within a half hour. A call was made to our house and said a serviceman would be at our home later in the evening between 7 and 11 pm.

A very pleasant, polite an obliging young man arrived before 7 pm and quickly went about his job. He replaced the old unit with a new one. The job took less than an hour. His name is Matt and his Service # is 1920. He is an asset to this company. I would suggest to you that after our terrible experience with the call centre that you consider changing your Customer Service telephone people. We tried contacting them for several days and never got anyone to answer. We wasted a lot of time. Matt is the main reason I rate the review at 8. We are pleased to receive a replacement unit for our rental but the time spent trying to contact a service rep and the ensuing frustration was unacceptable. Keep the phone service local. Thank you for this opportunity and hopefully you will keep our suggestion in mind.

Larry and Helen McLaughlin
Sudbury, Ontario.

Approximate cost of services:
$0.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

R Louv from Markham
R Louv from Markham
1 review Markham, ON
10/10

Hot water tank replacement

Our hot water rental company (Reliance) contracted our service with Flan Air. After no hot water on a Friday, Stephen from Flan Air came out Saturday and called to offer to come early before our scheduled time on the day. This worked out great. Stephen was punctual, personable, explained everything very well and made sure that our problem was resolved right the first time. You can tell he is a real professional with lots of experience.

Instead of doing a quick fix and dashing out, he went the extra mile and took the time to ensure the symptoms didn't return. After a thorough diagnosis he arranged for a crew to be dispatched to install a brand new tank, who arrived in under an hour. Less than a 24 hour turn around on the weekend, and it would have been even faster but we could not accommodate the earlier appointment. I can't recommend their service enough!

Approximate cost of services:
$23.95
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

elfie zinke-allmang from London
elfie zinke-allmang from London
1 review London, ON
10/10

furnace tune-up

Rick, the gas technician, was very efficient, punctual and knowledgeable. He explained the tune-up procedure every step of the way. When I asked him about my water heater he explained into detail what can be done. He immediately made arrangements for the replacement and installation of a new water heater.
I can only recommend him and Reliance Home Comfort to anyone.

Approximate cost of services:
$53.78
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Michele Polley from Ilderton
Michele Polley from Ilderton
1 review Ilderton, ON
10/10

New Furnace/AC

When requested, Reliance was here at our home to discuss options and prices within 3 days. Installation was excellent and timely. Within 48 hours! Very satisfied so far. Installers explained operation and controls very well. Reliance has never let us down.

Approximate cost of services:
$12,000.00
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Company Response

Thanks so much for choosing Reliance and for sharing this experience Michele. We really appreciate it. ~ Rich

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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