Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
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85%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 9 timesBest of the Best '22 Best of Award '22winner 9 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (12620 reviews)

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MaryLou near Sudbury
MaryLou near Sudbury
1 review VAL THERESE, ON
10/10

Furnace maintenance

Re: Furnance Maintenance...We had Reliance Home Comfort service our Furnance and were happy with the work they did. We were satisfied with them and would recommend them to family and friends

Approximate cost of services:
$0.00
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Company Response

We appreciate you taking the time to share your experience Mary Lou. So glad that you were satisfied with the work that was done and sincerely value you taking the opportunity to share with family and friends. RM

Mike in Sudbury
Mike in Sudbury
1 review Sudbury, ON
3/10

Furnace

The information Reliance Home Comfort provided to us was informative, however it didn't help in resolving our furnance issue.Had no easy exhaust blower. Therefore, didn't help in getting issue resolved.

Approximate cost of services:
$0.00
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Company Response

If there is an outstanding issue that I can assist with Mike, please contact me directly at rmassingham@reliancecomfort.com. Thanks in advance. RM

Morley in Windsor
Morley in Windsor
1 review Windsor, ON
7/10

Furnace maintenance

We were satisfied that the staff did maintanance on our furnace, and showed up. Only thing, we had issues with our Billing,with having difficulty to get a follow up to resolve.

Approximate cost of services:
$0.00
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Company Response

Thanks for taking the time to share Morley. That said, I would be more than happy to assist with the outstanding billing issue. Please contact me at rmassingham@reliancecomfort.com and I will try to lend a hand. Thanks. RM

Tom Franks in Dorchester
Tom Franks in Dorchester
1 review DORCHESTER, ON
0/10

Rental water heater no more

Recently, my 9 yr old rented water heater started to leak out the top of the tank.Fittings were rusting out. Sevice guy comes out and says yes,the tank needs to be replaced but the power vent piping is not up to code and needs to be replaced for $180. We moved into this house 4 yrs ago. We had a reliance water heater at my other house for 10 yrs and they had not made one service call.We were with them for 14 yrs and we have to pay for the piping? What a joke!. When we moved in to my newer house, reliance had the friggin nerve to charge me a $55 account set up fee. I said to the lady " $55 to change my address in their system from my old address to my new?" "Oh,sorry sir.Thats our policy" So i told her if im going to pay the $55 i want someone to come out and make sure the water heater at my new place is running efficiently. She said if it wasnt leaking,they wont come out. What a joke.$55 rip off. So of course i paid it.

So anyway my wife called reliance about the vent piping to see if they would pick up the cost. NO! Definitely not! Cannot do it! I priced out a new water heater and installed it the next day. My wife called reliance and told them we wanted to cancel. The lady asked why and my wife said she was sick of their B.S and how they wouldnt replace the vent pipe for free. The lady said" Whoa, hold on. We might be able to help you out with that." Are you kidding me? Now they might help out? HAHA.What a joke. My wife said it was too late.We dropped the old tank off the next day because everyone knows that reliance will not pick up their own tanks. Another joke. Now we find out that they want $42 to close the account!!!!! Joke after joke after joke with this company. I am not going to pay it. I never signed anything with reliance so they can shove their $42 you know where. Do you really think that after my brand new water heater reaches the end of its life that i would even consider going with reliance again? When they do absolutely nothing for you and impose all these fees on you? Reliance is a joke and i ask everyone to not pay the $42 to close the account. I paid the BS $55 fee even though i didnt agree with it, but im not paying a fee to close my account. Send it to a collections agency Reliance. I have a great credit rating anyway. No more money from me. And my new water heater works great!!!!!

Approximate cost of services:
$0.00
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Company Response

I apologize for what was obviously a very frustrating experience Tom. I would appreciate it if you would contact me at rmassingham@reliancecomfort.com as I would like to look into this experience further. Thank you. RM

SS in Simcoe
SS in Simcoe
1 review Simcoe, ON
0/10

Rental Water Heater Replacement

Called Reliance on Friday April 20th AM.
Set up replacement fro after 5. Rep. was on time,but did not have the correct heater.Rep. set up new appointment for Saturday
Appointment now 1-4 PM Saturday. No Show, No Call. We called , found that we had an appointment "pending" whatever that is, and no set appointment for 1-4 PM. Were now assured we were first in line for this morning-near 8am Sunday the 22nd. Omar the supervisor called about 10 am to see how the install was going. I told him it wasn't. He said he would call back immediately. No call from Omar. I called Reliance, and we are supposed to be looked after in the 8AM to 1PM window. We'll see.
My neighbour works for a local contractor, whom I know and who has an excellent reputation,and could have put in a new water heater on Friday.
Should have gone for it. No rental fees and no more dealing with Reliance.

Approximate cost of services:
$125.00
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Company Response

I'm terribly sorry to hear about this experience SS. I completely understand your frustration and would like to investigate this issue. If you could please contact me at rmassingham@reliancecomfort.com, I would greatly appreciate. Thank you. RM

Bill in Windsor
Bill in Windsor
1 review Windsor, ON
10/10

Furnace

We had no heat and needed Reliance Home Comfort to service our furnace. They were quick to show up and did a great job! Happy to have our heat back on!

Approximate cost of services:
$0.00
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Company Response

Great news Bill. We greatly appreciate you taking the time to share your story! Thank you. RM

Kalsi in Brampton
Kalsi in Brampton
1 review Brampton, ON
10/10

Furnace maintenance

Our furnace was not working and when we called Reliance Home Comfort they were at our home within 8 hours. They did a job well done and we were back in action right away! Very Satisfied with their service!

Approximate cost of services:
$0.00
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Company Response

Thanks so much for taking the time to share Kalsi. We greatly appreciate it. RM

Muthu in Windsor
Muthu in Windsor
1 review Windsor, ON
0/10

Bad exprience, Furnace and water basement

I replaced the new furnace from Reliance. When they replaced the furnace they connected the humidified hose into the hot water hose. This hose is blastic then water was leaked my basement. I called Reliance they were very rude and they send tech. next day.
- When replace the furnace they did not remove the old vent and they left the hole and winter time out site air come inside.
- I have very bad experience from Reliance and they are not responsible and quality work.
- If you call they were rude
- DO NOT trust Reliance Sale person
- Reliance sale rep. said, 10 years warranty and parts and laburs cost. Do not trust.
- Reliance charge more then other suppliers. Over price. I paid more 3000.00 same furnace from other supplier.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
do the quality work. - responsible work. - Reliance are over charge money then other suppliers. - I cannot trust this company any more
Any advice to offer fellow homeowners facing a similar project?
no
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Company Response

I'm sorry to hear about the experience Muthu and would like to investigate this further. Please contact me at rmassingham@reliancecomfort.com and I will be happy to look into this issue. Thank you. RM

Justin from Burlington
Justin from Burlington
1 review CAMBRIDGE, ON
6/10

Furnace maintenance

I had Reliance Home Comfort do maintenace on my furnace. I was satisfied with the work, and need to call them back for other things to do with furnace. I would recommend Reliance Home Comfort to my family and friends!

Approximate cost of services:
$0.00
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Company Response

Thanks for taking the time to share your thoughts Justin. As for the outstanding issues you mentiond, please contact me if I can be of assistance. You can reach me at rmassingham@reliancecomfort.com. Thanks again. RM

Vladimer from Burlington
Vladimer from Burlington
1 review BURLINGTON, ON
10/10

Work on our Furnace

I had work done on our furnace with Reliance Home Comfort.
I was satisfied with Reliance Home Comfort, and definitely would recommend Reliance Home comfort to family and friends! Great job!

Approximate cost of services:
$0.00
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Company Response

Great to hear Vladimer. Thanks for taking the time to share your thoughts. We truly appreciate it. RM

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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