Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13493 reviews)

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Paul Deerin from Port Rowan
Paul Deerin from Port Rowan
1 review Port Rowan, ON
10/10

Warranty check up.

Wally has just left after servicing my furnace & air conditioning & once again I am completely satisfied with the service & knowledge of the service reps with reliance. It is a pleasure to deal with such a reliable company.

Approximate cost of services:
$0.00
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Company Response

Thanks so much Paul, we value this feedback. ~ Rich

Christina in Toronto
Christina in Toronto
8 reviews TORONTO, ON
9/10

New furnace, duct work and water heater

A few issues with the company but the owner was amazing to deal with. I had a rep come to my home and we arranged for someone to come to remove my furnace while I was doing a lowering of my basement; the rep never showed up and when I called the owner was concerned and rectified the situation as soon as he could.
Every part of dealing with this company was great from there. I would recommend and deal with them again.

Approximate cost of services:
$5,200.00
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Company Response

Thanks so much Christina. I'm sorry to hear about the initial issue but appreciate the kind words regarding the work that was completed. Thank you for choosing Reliance Home Comfort. Kind regards. ~ Rich

Cyrus Choy from Aurora
Cyrus Choy from Aurora
1 review Aurora, ON
10/10

Water tank repair - Reliance subcontractor - Flan air - David Tran

Rental water tank had an issue with hot water valve. Sub-contractor to Reliance, Flan Air, and their contractor David Tran came as scheduled. Very nice guy, did a good and professional job at repair, including cleaning sensor. Would highly recommend David Tran and Flan air for repairs.

Approximate cost of services:
$0.00
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Company Response

Thanks for taking the time to share this feedback Cyrus, we truly appreciate it. ~ Rich

ASPASIA ZACHARIDIS from Burlington
ASPASIA ZACHARIDIS from Burlington
1 review Burlington, ON
10/10

Servise

Kristin (ID # 1455) came to my home to do an inspection of the furnice and air conditioner.
She was very thorough and gave me excellent adivise on both.
She was very easy to talk too and very engaging.
A valuable employee to have in any business

Approximate cost of services:
$100.00
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Company Response

Thanks so much for sharing this great feedback Aspasia! We appreciate your business. ~ Rich

Omar from West Lorne
Omar from West Lorne
1 review West Lorne, ON
9/10

Bought new furnance & A/C plus a tankless water heater rental

My A/C wasn't working (was 22 yrs old) and we decided to replace at least it the a/c and look also into a new furnace. Called 5 HVAC companies for quotes. Reliance was the only one that actually did a load calculation to size a replacement unit (one company didn't even return my call to give a quote even with 3 messages and another company didn't even set foot in the house and just gave a verbal price after just looking at the condenser outside). So of course I went with Reliance cause Murray Stark was able to support his recommendation based on an actual calculation> He was great to deal with and very accomodating as I had 3 kids in the house that kept distracting me while he was here. He explained the prices and everything very clearly and booked my install with minimal wait. Dave and Christine did the install and were great even though they had to come back a couple of business days later to finalize the A/C coil installation (was to big so had to fabricate a housing for it). So far the furnace and A/C are doing great. Haven't gotten a hydro bill yet to see what kind of savings I got with a more energy efficient unit. The tankless hot water heater was installed by a sub contractor of Reliance. The only reason I did not give Reliance a 10 out of 10 was because when the hot water heater guys were installing the water heater they must have turned off the furnace at the power switch in the furnace room and never turned it back on. The house started to heat up and the A/C wasn't coming on. I thought it was the thermostat (new one was installed too) and I spent over an hour trying to figure out on my own why it wasn't working and thought the brand new furnace and a/c (5 days old) was broke. I was not happy and just about to call Reliance to have them send someone to fix it when I notice something similar to a light switch on the ceiling above the furnace and saw it was in the off position. A/C fired up as soon as I switched the switch to on. Glad I was able to solve it myself then have a repair guy from Reliance waste their time to drive an hour to flick a switch. So for my 1 hour of aggravation I docked 1 star. Overall I am very pleased with Reliance and would recommend anyone in the London area needing a a furnance/air conditioning or a tankless water heater to call and ask for Murray Stark. He'll look after you, great guy. Also Dave and Christine were very friendly, effiecient and all around great especially with my 2 oldest kids asking them tons of questions.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Would be great if they did the tankless water heater install themself instead of sub'ing it out (even though the sub did a good job-other then forgetting to turn my furnace a/c back on.
Any advice to offer fellow homeowners facing a similar project?
Get several quotes and make sure to not be afraid to ask questions so you can compare apples to apples and to see how they arrived at their recommendation on the sizing and brand.
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Company Response

This is exceptional feedback Omar and we sincerely appreciate the time you've taken to share your story. I'm sorry to hear about the trouble you went through regarding the power but am glad you were able to figure out the problem. I will be sure to share this feedback with the team. Thanks again for choosing Reliance, we value your business. ~ Rich

Jackie Martin from Burlington
Jackie Martin from Burlington
1 review Burlington, ON
8/10

Water Tank

I had Jordan S come out to assess the situation, he was pleasant and more than accommodating. He called the office to set up for him to follow up with it, and he did follow up. He did a great job.
However the confusion through the telephone was somewhat disappointing, they said it wasn't booked for that day, then it was but not the time I was told, then told me it would be best to reschedule.

Approximate cost of services:
$0.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Kim Cooper from Wheatley
Kim Cooper from Wheatley
1 review Wheatley, ON
10/10

A/C Problem

My son has a rental home in Leamington and the A/C died. Jordan Burton from Reliance came out and explained all the options so very well. Great guy to deal with.

Approximate cost of services:
$3,500.00
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Company Response

Thanks Kim. We appreciate this feedback. ~ Rich

Claramae Manasan from Burlington
Claramae Manasan from Burlington
1 review Burlington, ON
10/10

Water Tank Replacement

I had Joey D come in to assess the issue with our leaking water tank. He was a pleasure to meet and extremely helpful and courteous. He assessed the issue quickly and came back promptly the next day to change the tank himself.

The quality of his service was exceptional. In fact every person i had dealt with to fix our leak issue was helpful.

-Clare

Approximate cost of services:
$0.00
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Company Response

Thanks very much for sharing Clare. We appreciate the time you've taken to do so. Kind regards. ~ Rich

Jennifer Chun from Markham
Jennifer Chun from Markham
1 review , ON
10/10

David Tran

David Tran (Thornhill/Vaughan) came to our house because we were having difficulties accessing hot water. David arrived at our house on time and was extremely helpful and friendly. He was able to immediately identify the problem and fix it promptly. He also provided us with tips and guidelines for future potential problems. Overall, we were extremely pleased with the service provided. David, thank you for your service!

Approximate cost of services:
$0.00
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Company Response

Hello Jennifer, thanks for contacting us and providing this great feedback. We appreciate your business. ~ Rich

Peter from Sudbury
Peter from Sudbury
1 review Sudbury, ON
10/10

air conditioner service

I had Robert employee # 11910 service my air conditioner as it was installed last fall and needed to be serviced for the first time.I also mentioned that my water pressure was low at times and we could often here vibrations in our pipes during the night.Robert did not hesitate to take both hot and cold fittings off and fix the problem..Hats off to Robert for his great efforts to fix both problems and for a great positive attitude.

Approximate cost of services:
$0.00
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Company Response

Great to hear Peter. Thanks for taking the time to share your experience. ~ Rich

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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