Reliance Home Comfort

I was very impressed with the quick service from Reliance in sending someone to repair our hot water heater. The service I received from Adam id BEA1234 was excellent. He arrived at 8am. Sat. and replaced the heating control on our water heater. He had all the equipment with him, and the repair and any necessary information , was done in a very professional and efficient manner.

Serviced by Andrew #2407. Arrive on time, take care of everything, and explain to us everything we need to know, provide good installation, very satisfied with reliance water heater rental.

Our air conditioner started buzzing very loudly in the middle of the night. We called Reliance in the morning and Mike arrived very promptly that evening. He was fabulous and was able to sort things out for us. He was very courteous and most helpful - something you don't always find these days!

Sales associate and two technicians were all fantastic and efficient!! We had a new furnace and central air installed the next day. This making my wife very happy, thus making me very very happy!!!

I awoke to find I had no hot water and I was pretty unhappy. I contacted Reliance and they had Dynasty contact me. I was really impressed about how easy the whole process was. Mike from Dynasty arrived same day, was quick and professional (love the booties:) and I was able to get on with my day.

Sales rep John Bielas was amazing! extremely helpful, took time to answer all of our questions, and is helping us with other concerns about reliance! a very enjoyable experience for us!

Generally I have been very happy with Reliance. In this case, the furnace fan was not connected when the new thermostat was installed and nothing was mentioned by sales or installer re complimentary freon check.

Our Home Comfort Advisor, John Bielas, was friendly and very professional, as were the installers. Mr. Bielas described in satisfactory detail all the benefits of the new HVAC system. To the best of my knowledge, all aspects of the new system are working well.

As a new customer to Reliance I recently contacted the Service Dept. for hot water tank replacement. I was contacted by David who was so professional and efficient on arranging for someone to come out and assess the problem. Richard arrived this morning and was also most professional and quick to address my needs. It is rare these days to receive such excellent service. Thank you David and Richard and the Reliance Team. I look forward to a long relationship with all of you at Reliance.

We had another flood in the basement due to the water heater. When I first tried to get someone on the phone it was awlful. The automated phone line is terrible. Their is no desigated phone number if there is an emergency, like a flooded basement because of the water tank. The first man that was sent (he didn't leave a card so I don't have his name)wasn't quite sure where the water was coming from and told us to keep an eye on it, he didn't seem to think the water was coming from the valve and that it would stop. I as Joe # 1645 who came on the second call was great.