First lets not confuse the actual workers who come to your home, these people are top notch. For years I rented a hot water tank from this company, and was always happy with their service and level of customer service I received on the phone, so it was a natural move to contack them when they had a promotion going on to install a new furnace and a/c unit because mine was dated to my uneducated understanding, turns out my furnace was only 15 years old and still great but hindsight is 20/20. Either way ever since I signed up for this promotion I have had noting but issues with the company, everything from billing issues to receiving the free tv promotion. One night the furnace quit mid winter and my wife phoned in to ask for help, thank god the call was recorded, well she was treated very rude and after the investigation revealed what happened we were credited a free month payment. for 3 months straight they failed to take their payment from my bank, after I called to inquire they tried to take all of the money at once and also nail me with late fees hahaha, well again after hours on the phone they came to the realization the billing error was their fault. This is the tip of the iceberg, I have never regretted a home upgrade decession more, I can't wait to get rid of reliance....again not for the actual workers just the company. If you are considering a reliance purchase or rental consider these words I write, they are true. Everyday I wish reliance was gone from my life, I wish they would just come even without notice and take their equipment out of my house, I would even be willing to pay removal costs just to get rid of them. What ads insult to injury is the constant deals I see from the competition for the same equipment at thousands less.