Reliance Home Comfort

Heating & Air Conditioning
2 Lansing Square Toronto ON M2J 4P8
Write a Review
Write a Review

Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of the Best '22 
Best of Award '22 winner 9 timesBest of the Best '22 Best of Award '22winner 9 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for Reliance Home Comfort

Average customer rating:
8.9 10 (12788 reviews)

Sort by

Leaside Dan
Leaside Dan
10 reviews Como, CO
9/10

Water Heater

They installed a tankless water heater in our home - installation was on time and everything was neat and tidy when they left. It was a good solution to free up some space in our old basement. All said, no hassles for me, I'm happy.

Approximate cost of services:
$39.99
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for the feedback Dan, we appreciate you taking the time to share your experience. We hope that you enjoy the convenience and energy savings that will come with your tankless water heater. RM

Azim Sohrabi in Thornhill
Azim Sohrabi in Thornhill
1 review THORNHILL, ON
0/10

Installation of the New Water Heater

Reliance has sent a contractor to install a new water heater in my house and after they left I have found out that some tools are missing. I have called Reliance and told them that probably the contractor took my tools by mistake. They assured me that they will follow up on this matter with me within a week. After Almost two months I was still waiting and I called back to question the outcome of my complain and finally a week after recieved a phone call from Reliance told me that their contractor informed them that they have not the tools in their position. Finally after a long discussion Reliance suggested me that next time if I dont feel comfortable and if dont trust the service contractor stay with them watch them carefully make sure they dont take anything from your house but we dont have any responsiblity and can not do anything about it. The contractor get paid $300-350 to install a water heater so what if they could take $200 worth of goods from people, knowing it would take long time anyone find out and even if they do how they can proove it.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Back ground chaeck their contractors and value their customers and take responsiblity for anybody's act operate in their behalf.
Was this review helpful?
Company Response

Aziz, I sincerely apologize for what is obviously a very frustrating situation. If you could please email me at rmassingham@reliancecomfort.com with more details, I will follow up with our Operations team. Thank you. RM

Garrett Reynolds in Burlington
Garrett Reynolds in Burlington
2 reviews Burlington, ON
8/10

hot water tank fix

currently renting hot water tank for my rental property. They come out asap whenever there is a problem to fix it No complaints except it is getting old and they take a while to completely replace one.

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

Thanks for taking the time to share Garrett, much appreciated. RM

S in Lively
S in Lively
1 review LIVELY, ON
0/10

New furnace...nightmare!

Ill try my best to summarize. Our furnace stopped working and it was going to cost more to fix than it was worth. I met with 3 companies for quotes. We are currently renting our hot water tank from Reliance and have been happy with the service so we decided to go with them for our new furnace as well . The salesman was great, very informative and didnt pressure me into anything. The next week two technicians came to install our furnace and chimney liner. Everything was fine until they started it up and said "oh, that doesnt sound right." So right off the bat there is something wrong with the blower motor. They said someone would be out the next day to fix it. They also gave us an infraction for needing a chimney liner..which they were supposed to install. The next day the guy was supposed to come at 10am to fix the blower, we had an appointment at one, this was supposed to be plenty of time. 12:30 and still no reliance. I called "customer service" , they said someone would contact us in the next 2 hours to reschedule. So we went to our appt. On our way out of the appt., we get a call from the guy saying that he'd be at our house in 40 min to fix it, he hadnt heard anything about us rescheduling. So I said, fine just come do it. So he came to fix the blower motor, he had to replace it altogether. He didnt do the chimney liner. "hes just a repair guy". The next day I called "customer service" back to schedule someone to do the chiney liner. Finally the next week a guy comes 3 hours late. He looks at it and says that he's just a hot water tank installer and is not qualified to do this job. We waited 45 minutes for someone to come that is qualified. It was raining and we have a metal roof, so when the other guy shows up he says that our roof is too tall, and its raining..so he cant do it either. They then tell me that were going to have to buy this $2000 other thing that essentially does the same thing as the liner but is easier to install. Here is where I REALLY lost my temper and told them that I dont care how much work it is for them, this is their job and Im not giving this company another penny! Soo we made an appointment for the next week, which the boss calls to reschedule again, because of the weather (it was fine out). 20 minutes later a technician calls me and says "Hi this is Reliance, I hear you have a question about your furnace". I thought it was a joke. After a long angry conversation with the poor guy, I found out that he also was a water tank installer and is not qualified to do our job. Soo, someone was supposed to be here today between 1-5. At 3:30 a technician calls and says that he IS qualified, but he just got the call 2 hours ago and is too swamped to do it today, can he come tomorrow morning. FINE. Well see if they show up tomorrow. I realize that this is to no fault of the technicians, there is obviously communication and management issues here. I just left a message for the manager (got the ACTUAL direct number from a technician, instead of calling the USELESS "customer service" line.) I told him that if this isnt done tomorrow, they can come and pick up their furnace and hot water tank. I cant handle this anymore!! Plus they called for me to do a survey..I wasnt soo angry then, but was already dissapointed with the service so I did it. Only to hang up and recieve another call 20 minutes later to take the very same survey. Apparently our time means nothing to this company. I am on maternity leave, so Ive been home during the day. I dont know what would have happened if I were still working. What a NIGHTMARE!!

Approximate cost of services:
$5,400.00
3 of 3 people found this review helpful.
Was this review helpful?
Company Response

I'm sorry to hear about what has obviously been a very frustrating experience. Please email me at rmassingham@reliancecomfort.com and I will work with our Operations team to get to the bottom of this. Once again, I apologize on behalf of Reliance and will do everything I can to help resolve this issue. Thank you. RM

mariusz in St catharines
mariusz in St catharines
1 review Saint Catharines, ON
1/10

electric water heater

Hi i wanted to share with you my experience with reliance i had electric water heater for 8 years with this copany last week the water heater flooded my finished whole basment when i contacted the copany they told me that they can replace it with other one wiht in the next day how ever i was thinking for long time to have my own water heater so i ask the person on the phone what is the policy in case if i wanted returne the water heater she told me that as long i returned it within 10 days from instalation day i will not be in any contract and i will not pay anything only my owing month of regular pay .when i got instaled my own water heater just few day ego i contacted the company they told me that i own them 40 dolars for cancelation fee and 160 instalation fee well that not what they told me when i call to them . consider the fact that i am not going after the damage done to my finished basment because of lack of maintnance of the water heater that i own i shuld not own any thing to the Reliance after all the rental years they suck out of me .

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

I'm sorry to hear about this issue Mariusz. If you could email me at rmassingham@reliancecomfort.com with your account information, I will work to provide you with clarification around the cancellation and return policy. Thank you. RM

Philip in Nepean
Philip in Nepean
1 review NEPEAN, ON
0/10

Rental Water Heater

Recently, I switch my water heater rental to a new company from Reliance. The new company uninstalled and returned the heater to Reliance. After a couple of months, Reliance charged us an equipment damage fee of $1150+HST onto my account. I called them and they say there is a dent at the bottom of the returned water tank.
They don't have proof and they did not mention at the Reliance terms and service conditions document. I had a conference call with Reliance and the new water rental company. Reliance only mentioned about the account closure fee of $40. This is a big scam.

Approximate cost of services:
$1,150.00
Was this review helpful?
Company Response

Thanks for bringing this issue to my attention Phillip, please email me at rmassingham@reliancecomfort.com with your account details and I will forward this issue to the appropriate department for clarification. Thanks. RM

Andrea in Hamilton
Andrea in Hamilton
3 reviews Hamilton, ON
0/10

Rented water heater

Absolutely furious with Reliance Home Comfort right now. On the surface, this is a seller/renter of home heating/cooling products. But once they suck you in with a water heater or furnace, the real business begins: They will hound you every day for weeks to get you to sign up for service insurance for their products and whatever else you may have in your basement.

I bought a house with a water heater that was rented from Reliance. In all the details I had to deal with in buying a home, I figured the water heater was among the least of my worries. I was wrong.

From day one, even when I was just confirming the account had been put in my name, they started pushing their insurance plan. First, I wasn't entirely sure what they were trying to get me to sign up for, so I said I'd think about it. In subsequent phone calls, I firmly and specifically told them no. Multiple times I told them I don't have a furnace anyway (I have a boiler and radiators), and then after that I just refused to answer their hounding phone calls (sometimes up to 9:30 p.m.!).

They just sent me a bill for the insurance anyway, to see if they could slip it past me, I suppose. They are trying to bill me $19.84/month to insure a furnace and an air conditioning unit THAT I DON'T EVEN HAVE!

What's telling is that when I called them ready for a fight, the woman who answered the phone backed down immediately and said, "Okay, just ignore the bill." Simple as that. This suggests to me that she must answer calls like mine all day, every day. It was like, "Okay, you caught us."

Still, though, I'm afraid they won't back down so easily. Now I have to spend some time trying to find out what my rights are, if I can have their water heater removed from my house, where I can report them to, etc., and I certainly have more pleasant things to do with my free time.

Moral of the story? Never, ever use this scam company. If you're considering buying a house with any rented equipment from Reliance, ask if you can get it removed before you sign anything!

Update November 16, 2011: This company spokesperson is quick to respond to our complaints with platitudes (see the reply to my original review), but is certainly not quick to help. I sent him/her an email on November 7 with the details of my complaint, plus I asked how old my water heater is and how much it would cost me to buy it out and dissolve our rental agreement. I have not yet received a reply, but I have received automatic late payment reminders because this bill is still on my account, after the Reliance customer service rep told me to "ignore it."

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

I'm sorry to hear about this issue Andrea and would like to help. Please email me at rmassingham@reliancecomfort.com with more details and I will do my best to get a clearer understanding of what transpired. I apologize for what has obviously been a frustrating situation and hopefully I can assist. Thank you. RM

Tim  in Hamilton
Tim in Hamilton
1 review Hamilton, ON
0/10

Service

we purchased another air conditionar in 2008 from Reliance our 2 one in 9years we had the service plan and were told the old one was wore out so we bought the other one a new Goodman. Was installed were we asked if it could be only to have them come back and move it due to bylaw which they new about but did no tell us. installer had a hard time welding the pipes to gether at the valve on airconditioner put a half inch pipe in to a five eights pipe and crimped the pipe to weld which took a lot of heat and welding due to size differance witch inturn melted the seals in the valve he put a cap with a washer on it and it seemed to be ok no leak . in 2011 we called and asked to have it moved due to a new deck and we were told it was going to be 800.00 dollars so i called a friend that installs airconditioners and got a better price when he came he took one look and said it does not look good due to weld and crimped pipe so he took cap of and of course feron spewed out the valve freon was a dark color which in turn i was told it was burnt as well so we called and found out we had a warrenty on it . Reliance sent the same person that burnt it and of course his words were i did not do that Goodman has probloms with there valves and there fix is a cap with a washer so we called Reliance and sat home all the next day for person to show up only to find out he is not going to come cause its not the season it was sunny and 16 celcious out he told dispatch weather was bad and its out of season and in turn they told us they take his word for it so here we sit made our last payment on a unit that is no good and we have to purchase another unit at a cost of 5400. dollars not bad over 10 thousand dollars to have central air for 3 years plus the 4 thousand we spent the first time most people buy airconditioners that last 15 to 20 years i have to buy 3 in last eleven years .

Approximate cost of services:
$4,800.00
What could this company do to improve their services?
stand behind what they sell and and install
Any advice to offer fellow homeowners facing a similar project?
yes buy eles where be cause once you pay unit off you are no longer a customer we were told
Was this review helpful?
Company Response

Tim, I would like to look into this issue further. Please email me at rmassingham@reliancecomfort.com and I will gladly get the details of the problem into the right hands. Thanks for bringing this issue to my attention. Thanks in advance. RM

Gillian Hall in Milton
Gillian Hall in Milton
1 review MILTON, ON
0/10

Reliance Home Comfort

Reliance wanted to charge us an exorbitant amount of money to remove a rented water heater. We said no thank you we will remove it and you can just pick it up. Did so and kept sending bills for the rental despite several phone calls to say we no longer had the tank. Then they decided to charge us a fee to close the account. My husband said no please keep the account open. They refused to do so as "it is against policy" He said he did not want to pay because they had a rule that he had to. It did not make sense to him. He was advised "it is in your best interests to do so (ie pay as they demanded). He again asked to keep it open. Now after harassing phone calls once a week and many more bills we have been reported to debt collection and a lien is being put on our house because we won't pay a company to close their own accounts!!!!!! Very poor service reps! Have nothing to do with this company!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

I'm sorry to hear about the issues you are having Gillian, please email me at rmassingham@reliancecomfort.com and I will try to get clarification on how to best take care of this. Thanks. RM

victor
victor
1 review East Berlin, PA
0/10

Hot water heater

My House is 3 years new & my hot water tank is broke down twice already!.
First time when the tank was just 6 months old ..middle of December which took Reliance two days to have someone come over to take a look at it. When the tech finally showed up he did not have the part so ordered the part which took another day for the delivery. Part was supposed to be delivered via courier which arrived via taxi dropped off on my door step without notifying us of of the delivery. When I called the customer service I was told it is my responsibility to notify reliance of the part delivery (what a joke). Finally the tech showed up late night 9pm to install the part. This morning when I called reliance for a service call I was told the next available service is next day between 8 & 11.
Mean time I am on hold with reliance customer service to cancel my rental agreement while I am writing this review. I spent over half hour waiting someone to answer the phone (sick of listening to “your call is important us” bull crap). Finally I have succeeded in getting rid of Reliance out of my life by paying them $165.00 to take their tank back.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

I'm sorry to hear about the experience Victor and I certainly understand why you would be frustrated. Please accept our sincere apology and if you could provide me with more info on these issues, it would be appreciated. You can contact me at rmassingham@reliancecomfort.com. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://www.reliancehomecomfort.com
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.