Reliance Home Comfort

Adam was precise and timely in completing the inspection of our heating system. At the same time he also provided an opportunity to teach another technician in the process. He was also helpful in providing information regarding equipment available to replace an outdated humidifier.

Contacted Reliance in the evening after discovering that we did not have hot water. Reliance set up a service call for the following morning, between 7am-11am. The technician called to provide an ETA, and arrived exactly on time. Very friendly and respectful, and wore boot covers to protect our flooring. He quickly diagnosed the problem as a faulty gas valve, and promptly repaired the valve. The technician further tested the tank for optimal efficiency and effectiveness, and clearly explained the work that had been done. Excellent customer service.

Tim followed up on the order since Tom had left on vacation. He was able to provide me with a promotion that just started and it provided a better quality system for a lower monthly payment.

A couple of weeks ago we had a gentleman named Stephen Soobrattee come and help us out. We had a broken furnace and no hot water at our house. He was supposed to come from 11 - 2, and arrived promptly at 11:15. He was courteous, did not mind any of our questions or inquisitions, and calmly explained how our system works and what happened. He was very clear in his explanation, and ensured that we fully understood. Not only was he professional, but he also had a very sociable manner to him. I would gladly recommend him to anyone! Thanks so much Stephen, you were a great help, and there should be more people like you.

We had Wally employee #0480 come out to service our furnace, and were not expecting him until the next day but he came the same day we called. We were thrilled, he was polite, got the job done quickly, and would not even accept a tip. It was getting very cold and we were so thankful for the great service. Thank you.

The technician (Adam Walker, employee# 6707) came to service our furnace on April 4, 2013. Adam was very professional and did an excellent job in performing the work. He inspected and provided cleaning services. Also, he checked our current thermostat which was giving us problems and installed a new one. His job was very thorough, opened/inspected/cleaned the insides of the furnace and returned everything to its place right after. He seemed to know what he was doing well and was very efficient during his visit. I am definitely pleased by the experience and best of all re-assured that our furnace is in good condition.

This was our annual inspection for the furnace which is insured under the protection security services. Our representative, John, was very pleasant and very competent. I would welcome him back. Good and polite worker.

John (employee#1485, Sudbury) was very professional and the work area was clean after he left. He was punctual and phoned before coming. I called previous day to identify problem and John arrived next morning. Excellent! Thank you Reliance.

A big thanks to technician Stephan Soobrattee from Flan Air (Reliance Home Comfort) for coming within one hour right after our call for service on Mar 10, 2013. He solved our hot water problem within few minutes by cleaning and repositioning the flame sensor. His timely and quality service saved us from not having hot water for more than one hour during a cold winter day.

Stephan Soobrattee was very professional, informative, and customer-friendly. He also gave us some very helpful tips and advises on self-maintaining our hot water heater.
I am extremely satisfied with his service. Highly recommended.

Jason in Brantford solved our furnace issue within minutes and was extremely courteous and professional. He was on time and gave us some very helpful advice as far as products go, to help self maintain our equipment. Thank you, Jason.