Reliance Home Comfort

To my surprise I had the first female technician to visit my home, Amber (employee# 1620). She diagnosed and fixed our "no heat" issue with speed and accuracy. I am delighted to see a woman in an industry which has been dominated by men....I congratulated her on her career path and wished her much success in the future. My 9 year old daughter was also quite impressed....go girls go!! I am also relieved to know that our comfort protection plan has covered the costs of our repair/service. Our furnace is only 9 years old and we have had to call Reliance a few times already....thank you!!! Insurance well spent.

I recently had an issue with my rented hot water heater, reliance came to fix the problem. They determined I would need a new hot water heater. They came the same day I called, (yesterday) took out my old heater and replaced it with a new one that same day. Within hours I was all set with a new tank. I think I had to wait longer for the water to heat up in my tank, then my install. Thank you Reliance

Phone service is poor and inaccurate (told Reliance does not offer or install tankless systems) yet actual service from Thunder Bay tech Paul was awesome, both timely and efficient. He is the person who told me I was misinformed by phone about tankless sytems.

Our furnace was working intermittently and unpredictably. We called Reliance Home Comfort for service through our protection plan. Three different technicians worked through the problem with different solutions. Amber (Employee #1620) was the one who ultimately determined that the motherboard was the cause of the problems and replaced it. Her time, effort, and persistence is greatly appreciated by our family.

I recently signed up for Home Comfort maintenance program for gas furnace (owned) and water heater (rented through Reliance).
I called Reliance to perform annual service check on my furnace and water heater.
There were no problems with either.
The contractor was Charlie Murray A.W. Heating and Cooling
in the Prescott area. Mr. Murray contacted me by telephone and
said he would call back and arrange an appointment time..
He never called back, and I forgot about it for a time.
My husband finally called Reliance again, and I believe he stated he was upset with the service. He made an appointment for the service check. The Murrays (father and son) came at the appointed time and date. They made no apology for not following up themselves. They conducted their inspection. Made a slight alteration to temperature of hot water heater, and changed the furnace filter. They spent less than 1/2 hr on this maintenance check.
Prior to this, I used another company who spent a great deal longer to perform these procedures.
I am doubtful that the Murrays did a thorough job, however we continue to have an efficient working furnace and water heater.

If an emergency arises, would these men be reliable to call for prompt service?

Had a sales rep to my house to look into replacing my 21 year old furnace and air conditioner. She looked at what I have, verified what I needed and we discussed buying vs renting. I decided upon renting. The next day I had a tech rep in to do some measurements, and the next day my furnace, air conditioner and humidifier were installed. Total of three days from talking to being heated bu my new system. WOW

I have been paying for the rental of the furnace for 10 years now and it's still the same cost ?? Tried a few month ago to talk to someone in charge, but no luck. Never had a reply. After 10 years the cost should be reduced for a unit of that age. Very frustrated and thinking of getting out of the agreement

Got a call from Reliance to set up my appt for Maintenance check. I asked her to call back in 2 weeks so I may get AC done also. She was polite, respectable and nice.

Frank from Reliance home conform called for my furnace service and was very promt in coming over for my appointment. He was very professional and ofered me great service on the two occasions he had come over, the second was for installing a humidifier.

great job Frank

I lost all hot water pressure in my house this morning, cold water works fine so there seems to be an issue with the tank. Called Reliance and a service technician can't make it until tomorrow, I understand that a company this large gets busy but you would think that they would have enough people on hand to take care of emergencies. The customer service agent on the phone was nice enough and could understand my frustration, but knowing I was angry still tried to sell me the service plan for my furnace/AC. I was not impressed. I think it's about time I bought a hot water heater, it may cost more to fix but this is not worth the frustration and inconvenience.