Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13493 reviews)

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Stephen Scott from Sudbury
Stephen Scott from Sudbury
1 review Sudbury, ON
3/10

Hot Water Tank

My story is not a good one. I called Friday night and reported my rental Hot water tank is leaking. The call center took all the information and a Tech showed up Saturday. He noticed the tank was leaking and asked me why did his office send him when a leaking tank needs to be replaced. His report only stated that there was no hot water not a leaking tank. You can guess what my answer was. He told me he will call this in and somebody will be contacting me to set an appointment for replacement. Saturday and Sunday past with no call. I called back myself and made the appointment. You can also guess what I think of this service level. I rent the tank so i don't have to worry about replacement or service. Its only a phone call away. I found out its a phone and three days away!
The Replacement Tech was the most helpful out of this experience. He did a great job.

Approximate cost of services:
$14.00
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Company Response

I sincerely apologize for the experience Stephen and will be sure to investigate as to where the breakdown occurred. If you could please provide more information, I would appreciate it. I can be reached at rmassingham@reliancecomfort.com. Thank you for bringing this to my attention. RM

Robert Culver from Simcoe
Robert Culver from Simcoe
1 review Simcoe, ON
10/10

furnace and air conditioning

Last Friday, we had a new furnace installed by Reliance Home Comfort. Our service rep., Wally Dourrie, did a marvellous job keeping the old furnace running for nearly 20 years. He was always punctual and reliable. After the thorough and professional presentation by Todd Downey, the home comfort advisor of Reliance, we were convinced that Reliance could provide us with the proper furnace at the best price. We also went "full bore" and are having central air added to the system. The installers, Alex and Josh, were right on time and had the installation finished in 5 hours. I was totally impressed with their skills. They were very careful in removing the old furnace and bringing the new one in. After they had left, you'd not even know that they had been here, except for the quiet, new furnace in place. I have requested that these two men handle the installation of the air conditioning when the product is ready for installation. Good job by all involved!

Approximate cost of services:
$11,000.00
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Company Response

Thank you Robert. We truly value the time you've taken to share your story and are thrilled that you've had such a great relationship with Reliance Home Comfort. We really appreciate your business. Thanks again. RM

Shawn Ferrie in Brampton
Shawn Ferrie in Brampton
3 reviews Brampton, ON
10/10

Furnace Inspection & Cleaning

I purchased a furnace check up, cleaning and filter and expected a partial job because it was a "coupon deal". Mike Zelallo's was the technician who came and he was professional, polite, competent and complete in his work. I was more than pleased with his work. I give this young man the 10 stars and recomend him highly without concern.

Approximate cost of services:
$30.00
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Company Response

I'm so glad to hear that you were able to take advantage of the offer and have Mike exceed your expectations. This is great feedback Shawn and we appreciate the time you've taken to share this story. RM

kris from Scarborough
kris from Scarborough
1 review Scarborough, ON
10/10

Furnace Repair

Our furnace suddenly stopped working on a very cold day recently. We contacted Reliance Home Comfort and were quickly put in touch with Mario of Canadian Air Systems. Mario set up an appointment for one of the Canadian Air Systems technicians to come out and repair our furnace. Damon, the technician, arrived on time and quickly identified the problem with the furnace: a bad system pilot. He arranged for the part and fixed the problem the same day at a reasonable cost. We’ll definitely be using Reliance Home Comfort and Canadian Air Systems for future furnace repair or replacement.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thanks so much for choosing Reliance Home Comfort to assist with the issue. We sincerely value your business and the time you've taken to share the experience. RM

jim beaton from Sudbury
jim beaton from Sudbury
1 review Sudbury, ON
10/10

furnace,air conditioning

Luc and Kory were very punctual,informative,and the cleanliness of there work was excellent. This is the 2nd install of both homes that we own and we are very happy with the service. We would highly recommend this company to our friends and family.

Approximate cost of services:
$20,000.00
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Company Response

We appreciate the kind words Jim and the time you have taken to share your experience. Thanks for choosing Reliance Home Comfort for your heating and cooling needs. RM

William Malone from Elora
William Malone from Elora
1 review Elora, ON
9/10

hot water rental tank replacement

The service to replace our hot water tank was punctual, efficient and friendly. The technician made every effort to be helpful and tidy. We have a finished basement and the hole cut in the ceiling to replace the outdated
piping was done carefully. A quality
job!

Approximate cost of services:
$250.00
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Company Response

Thanks for taking the time to share your experience William, we really appreciate it. RM

Faye from York
Faye from York
1 review York, ON
10/10

Hot Water Tank Repairs

Dynasty Air Systems serviced my hot water tank on behalf of Reliance and they were wonderful. They were willing to accommodate my hectic work schedule and the technician came when they said he would, even calling me when he was on the way. Dylan C was the most courteous and knowledgeable serviceman I have ever met. He was polite and thorough, and even took the time to answer all of my questions and explain what he was doing. Dylan is a great representative for Dynasty and for Reliance.

Approximate cost of services:
$0.00
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Company Response

Thanks for choosing Reliance Home Comfort! We appreciate your business- Cait

Mary Margaret from Hespeler
Mary Margaret from Hespeler
1 review Hespeler, ON
10/10

heating insurance

Great value! I pay around $10/month and these guys came within hours when I had no heat. Technician was courteous and told me it would have cost almost $1000 without the coverage. Everyone should have this plan.

Approximate cost of services:
$10.00
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Company Response

We are thrilled to hear that you have been able to take advantage of the peace of mind that comes with a Reliance Comfort Protection Plan Mary. Thank you for sharing your great story. We appreciate it. RM

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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