Reliance Home Comfort

With the purchase of our home we inherited an aging furnace and AC unit and a rented hot water tank. By unfortunate coincidence, both the furnace and hot water tank expired simultaneously, and we had to consider repair or replacement.

The Reliance technician dispatched for the rented hot water tank replacement, Eric, was extremely helpful and professional. Unfortunately, he had to gently advise us that our basement renovation had inadvertently created some code violations for both our furnace and our water heater that we needed to resolve immediately for the safety of our home. He was respectful and courteous, and patiently explained the issues and potential solutions without pressure or judgment.

Eric recommended we meet with a Home Comfort Advisor, and within an hour Glen arrived to assess our issues and offer solutions. Glen was able to quickly outline and quote several solutions for our problem -- and although I’m sure it was obvious that our need for a solution was urgent, he patiently answered all my questions and willingly gave me time and opportunity to consider my options. I genuinely felt that he was partner in finding a solution that worked for us.

Throughout the process I did seek second opinions and estimates from competitors. What impressed me most about Reliance was their professionalism in restraining from criticizing other vendors or suppliers. Instead of focusing on tearing down the competition, they limited their discussion to reinforcing the merits and advantages in choosing Reliance. In the end, it was those undeniable advantages that persuaded me to remain a Reliance customer and we purchased and installed a new furnace and AC unit within a week.

From the moment I placed the after-hours call for service to the completion of the installation of the equipment, I met professional and dedicated representatives from Reliance. Special thanks for Eric and Glen for turning a few strokes of bad luck into a very positive experience.

We had Frank from Brampton come look at our furnace and then come back to replace the part. He has worked on the furnace once before, and both times was punctual, polite, explained what needed to be done and got it done in a timely manner.

If I had a complaint, it is not with Frank's service at all, it is with the company. We spent ALL of our Saturday waiting to hear from a service person and had to call back several times over 9 or 10 hours only to learn that we would not have someone come until Sunday. Saturday being our only day off to get what we need to get done for the week, you can imagine how frustrating this was. Perhaps there was a shortage of service people for Saturday (Mar 9th), but it would have been appreciated if this was communicated to us so instead of being told that "someone had been dispatched and should call us soon" we could have used our free time more effectively.

Again, once Frank was here, his service was great and though we hope that we don't have any more trouble with our furnace/air conditioning, we look forward to seeing him again if another problem does arise.

Dan and Kory installed my new central air conditioner. The installers were on time, quick and cleaned up after the install. Craig the manager stopped by during the installation. Unit is working well and I would recommend Reliance.

It's with great pleasure that I had the opportunity to experience dealing with Reliance Home Comfort. The person I cam in contact with was a lady welcomed me into to the office even though it was 15 minutes after closing time. Then the sales person explained everything that I need to know. The company adviser came to my hour at 7:30 pm on a Saturday night and do all the measuring while explaining everything, this was done beyond his regular daily schedule. The installers removed the old furnace, and installed the new one. From start to finish they were very professional. They even washed the floor when they were done! I would highly recommend to any one in need of home comfort to go to reliance. Thank you Pius Mullally, 1916 Melbourne, street Sudbury IOntario, P3A 4Y9

Our rental water heater is 19 years old. Time for an inspection. Within one hour the tech was here. He did a thorough inspection, checked the anode, the burner, the water heating efficiency and gave lots of good advice regarding replacement options when the time came. Pleasant and cheerful fellow. Very happy with the service all around.

George Bennett

I am working on finishing the basement and required the water heater to be relocated approximately 5' closer one of the outside walls. Joey from Reliance arrived and completed all the work with the out most professionalism. He was not only friendly and polite truly is amazing at what he does.

He did an outstanding job! Thanks Joey.

I want to thank both Dan and Kory for the job they did on the install on the new furnace. They were polite, professional and explained all aspects of the install. Good Job

I have to say thank you to and recognize Fred and Cory from CAS for doing a great job. They came to replace my nonfunctional Quietside hot water system. These guys were great. They did clean install, problem solved some additional issues that carried over my old system and left the work area as clean as it was when they got here. Thanks guys.